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Vanderbilt Mortgage and Finance Complaint - Doesn't Care About The Customer - Mobile Home Payment
Mobile Home Payment - Complaint
MARYVILLE,, TENNESSEE -- My husband and I have been with Vanderbilt since 2003. At first were satisfied with Vanderbilt, we made our payments on time each and every month never late or nothing. Alright, then my husband's father passed away, we had to cover the funeral expenses, then my husband hurts his back and off from work over 2 months, then I had two small children, therefore not able to work full time anymore. Alright, since things are getting a little tougher my husband and I thought we would save a little extra money by transferring from a biweekly payment to a monthly payment. My husbands call and speaks to one lady at Vanderbilt, she said that would be fine and our payments would not go over $800.00. After that we get a letter in the mail our mortgage payments are over $800.00, alright, then later they go up to $900.00, then come down to $700.00 by decreasing and rewriting the insurance on the home. At the end, our mobile home notes go back up to $800.00. And now, my husband and I are 2 months past due, and we don't know what to do. No one that we know is refinancing mobile homes, and if you are not living in a mansion lenders really do not want to talk with you. We have tried to talk with Vanderbilt on several occasions about a loan modification, extension of payment, or a forbearance. They do not want to work with us. All Vanderbilt does is call every other day and demand the money, then they tell us if we don't have the money in the office by a certain day they are going to foreclose on the home. They threaten to foreclose on the home even if we are just 5 or 6 days late. This company is unrealistic, they need to care for the customers and not just money. Everyone is having troublesome times, due to the economy and other situations in their lives. Companies like Vanderbilt they do not care at all. As of right now, my husband and I don't really know what to do. We like our place but we are constantly struggling to make ends meet and plus pay the mortgage note. We just need help, but no one to turn to. We have been told that we can file a lawsuit against Vanderbilt for going up our notes due to us having a fixed rate. We haven't decided yet.
Comments:
Posted by Weedwhacked on 2010-12-09:
Unfortunately you signed an agreement (contract) with them and they are not obligated to modify your loan. Times are tough for everyone but the bank didn't cause your hardship. They are also trying to stay out of hardships of their own.
Posted by Alain on 2010-12-10:
Mortgage companies are not known for being particularly caring about the problems of their customers when they are having problems. They are more concerned with collecting their money. You probably should have talked to them face to face about this and not tried to do this over the phone. Look in your Yellow Pages or online and find an attorney that will give you a free consultation. They will tell you up front if they can help you or not and how much they will charge if they can be of assistance.
Posted by deborah sanders on 2012-04-23:
I am also with vanderbilt mortgage company and i agree with every thing that i have read about them. I had one of their representatives call the person that wsa renting our home and said , you are paying them and they are not making the payment's. the only thing is the renter was not paying on time when she payed us we sent in the payment. I say Shut Down Vanderbilt Mortgage Company.
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