Advantage Car Rental Compliment - I love Advantage Rental Car!!
LAS VEGAS, NEVADA -- I made a reservation online for car rental for the best price of $181 for 10 days for an economy car. I copied what I thought was the most pertinent information and printed it out, when I should have printed out exactly what Advantage gave me online and in email. When I printed out my own truncated version, I did not realize that I did not put the name, logo or phone number. I realize how dumb that was of me later.
When we got to our destination at McCarran airport in Las Vegas, we took the free shuttle to the rent a cars place. Lo and behold there were several rent a car places, and when I looked at my printout, I didn't have on there which one I was supposed to go to. So I decided to go to Dollar rent a car.
When I arrived at Dollar counter, I asked if my reservation was with them. They said no, but they can accommodate me with an economy car. They said it would be $350 for 10 days. I said "what? the quote I have from this company is $181!" The Dollar representative said "Well $350 is a good price. I can give you a free upgrade if you like." What do I need a free upgrade for? to pay more gas? So I declined. Then I decided to just check my email and found out it was Advantage who sent me my itinerary.
So I went to the Advantage line, and they had quite a lot of customers in line compared to the other places. I waited in line, and was helped by a very professional and helpful lady. She explained everything to me, asked me if I wanted to pay additional $20 up front so that I don't have to refill the tank when I turn it in. I said OK. (Plus, paying the $20 extra is cheaper than having to pay for a full tank of gas at the end, and I don't have to have the hassle of worrying about filling the tank.)
The Toyota economy car they gave me was beautiful! We had an awesome vacation, beautiful ride, and turning it back in was easy. So the total charge (including the full tank of gas) was about $200 for 10 days rental.
I had such a great experience with Advantage from the ease of making reservation, helpfulness and friendliness of employees from checking out to checking in, and the great price!
I definitely plan to use Advantage again when I need to rent a car, and I will recommend them to everybody!