Chase Manhattan Bank Complaint - Credit card customer service incompetent
Chase clerks refused to approve a charge I was trying to make. My card expired November 30, 2010. I called in October to confirm that Chase would send a replacement in time for me to use.
I needed to buy a product December 2 but Chase had not provided the new card. Although a clerk acknowledged that I had way more credit available than I had used, no one would approve the credit.
The clerk assured me that "5 minutes ago" someone at Chase had dropped my new card in the mail. I received it 7 days later.
A recorded message also confirmed that my new card had been activated.
I answered the trick questions for identification to talk to a clerk but received no help. And my line got "cut off" when I asked to speak to a manager. It's not like I had ever not paid a bill. It's not like I had not used the account since 2007.
And it's not like I am going to be using this again.
Customer service does not exist.
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