Chase Manhattan Bank Complaint - Late fee can't be waived, don't apply Amazon Chase Credit Card
Your late fees can't be waived no matter how soon you catch up on paying your balance.
I called customer service about waiving my late fee. I was transferred three times, each time a representative asked me my name and security information and the reason I am calling. They all said they will see if there is any thing they can do and put me on hold for a long time. The call lasted about fifteen minutes and the last representative told me chase couldn't reverse the late fee unless it is the bank's fault.
I suspect the first two customer service representative know that they can't waive the late fee and that would make me unhappy so they transfer me to other customer representatives.
As soon as I get the 2,500 points I am definitely going to cancel this or any Chase credit cards. I end up having $28 late fees this year. The $25 reward card from 2,500 points can't cover this cost.
Discover and Citibank cards has much better deals. I used Discover for groceries purchases during their 5% reward months and other purchases in other months and earned over $80 rewards dollars this year. Reward dollars earn up very easily with Discover.