Time Warner Cable Complaint - Time Warner - Internet Service/Promotions
LOS ANGELES, CALIFORNIA -- I am soooo sick of Time Warner. Within the last two months I've spoken to 4 customer "care" agents and what I've been told doesn't reflect reality. I was given a special internet rate of $34.99 due to expire in February 2011. Last month I called to make a payment and spoke to customer "care" agent #1. I told him that I saw a fl yer that advertised a discount internet rate of $29.99 and asked him if I quality. Customer "care" agent #1 said "yes" I qualified because I've been a long time customer. He told me to call back next month (December) because my current promo would be expiring.
Today, Dec. 9th I called to make a payment and inquire about the special. Customer "care" agent #2 said that I do not quality for the special rate because I "locked"in at the promo rate of $34.99 for 10mb for another year. He couldn't give me a promo on top of another promo. If I downgraded ... I would lose my promo rate and end up paying more. Customer "care" agent #2 said I could cancel for 90 days and call back for a new promo rate but that I would only be saving
$5.00 a month. He was no help. I hung up and called back and spoke to customer "care" agent #3. She informed me that I did not qualify for the $29.99 rate because it was for customers who
are upgrading their service. And the current $34.99 rate I had would expire in February and my service would go back up to $48.00 (I think). When I explained that Customer "care" agent #1 said I quality for $29.99 rate and that customer "care" #2 said he couldn't give me the $29.99 rate because I was already on a promo and now customer "care" #3 was telling me none of this was correct.
At this point I asked for a supervisor. Supervisor refused to take any responsibility for what "customer care" agents have told me. He was no help. I wanted to take this further but
there was no one to take it to. I asked for the corporate office address. He gave that to me.
I am so sick of Time Warner and their inflated prices and their customer "care" agents who lie.
I'm going to write letters to corporate. It's a really bad practice to have supervisors who
refuse to be accountable for the people who work under them. It's a bad practice to
offers promos knowing the subscriber doesn't qualify. It's a bad practice to lie to your customer.
Thanks for this outlet.