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Mack Trucks Complaint - Is Mack to big to assistelderly clients?

Review by mackshoes on 2005-03-23
PENNSYLVANIA -- I wore a brand new pair of Mack shoes in a carpeted office, and after a few weeks, the uppers completely came off, fell apart. Contacted randy.delillo@macktrucks.com who arranged for the shoes to be sent top their distributors who glued them up again. These are new shoes, and should be replaced, but randy wont help. Now I think this is because I am an elderly man living in Western Australia, and he thinks he can abuse clients this way, but I have received a lot of support from American people who feel this is a bad reflection on their county, and the very close ties we have with each other.
This seems to be a company that wants to fight with their clients rather than satisfy them, or is it because of my age and the distance involved?
How do they fix their trucks, glue them back again?
Comments:3 Replies - Latest reply on 2008-01-13
Posted by ejack053824 on 2005-03-24:
Why the hell would you buy shoes from Mack Trucks??!! Go online and find you a decent pair. I am sure Ebay has some bargains with name brands.
Posted by Anonymous on 2005-03-25:
What's wrong with buying shoes from Mack Trucks? I buy my jeans from Catapillar Tractors!
Posted by leopard on 2008-01-13:
I thought this posting was about trucks? oh well, I went out drinking last night and woke up this morning feeling like I was run over like a mack truck!

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