Geek Squad/Best Buy Complaint - So when did my Broken Hard drive no longer be my property
I purchased a netbook with extended warranty almost 2 years ago, and the hard drive froze. I took it to Best Buy Geek Squad to have them tell me what I knew and see about fixing it. They told me it would cost $100 for new drive and $180 or so for them to do the work, and then more to re-install the operating system etc, therefore better to buy a new one, that is when I remembered I possibly had the warranty still in effect. I did, so then made arrangements to get the HD fixed/replaced.
Whole discussion about recovery of data etc and the associated cost.
Eventually a few weeks later I paid the initial fee for data recovery research and then got hit with an estimate of $1600+ which I told them was crazy. I asked for my HD back..... guess what, they said no and that it was not my HD anymore to be able to demand it back. They also said that If I declined the estimate the drive wiould be dissasembled and destroyed....
Funny I brought the computer, the inusrance/warranty and therfore the drive is mine even if it has been replaced. So when did I lose right of ownership of the drive and the information on the drive...... NEVER.
So this started in Sunrise in Florida, and now becomes a Florida Legal Issue as I live in a different city, and since the HD is now in Lexington Kentucky, I guess it becomes a Federal Legal issue as we have crossed state lines.....
They are telling me that THEIR supplier contracts prohibit them giving me the HD back, I have advised them that their contracts have nothing to do with me or my losing property rights to my HD.
They are trying to monopolize who I take MY HD to to have fixed and when.... demanding I approve or disprove the estimate for data recovery...
Anyone got some interesting feedback like this????
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