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Xcel Energy Complaint - Faulty Meter - Monthly Bill
Monthly Bill - Complaint
MINNEAPOLIS, MINNESOTA -- I rent a little storefront in a small town from the local barber. My shop is open only two days a week and my light bill is very small. Suddenly in spring of 2004 my bill doubled. I called Xcel and they confirmed that my meter had been replaced.
On advice of someone at their regional offices, I continued to pay my usual amount to avoid a disconnect until my meter could be replaced and tested, which took several months. Upon replacement, my bill dropped to the original amount. I expected Xcel to remove the overcharges from my record. Wrong. They said it tested accurate and they continue to press me for the back amount plus monthly penalty to this day.
My phone calls during 2004 made no difference, so I put everything in writing to their Credit Services Office in 2005, along with a letter from my landlord saying that there had been no changes to internal wiring to account for the jump in bill. I received no answer.
The monthly penalty plus back bill has reached the point where they are threatening to disconnect this week It is not the money as much as the principle. I see other people have had similar treatment from Xcel.
On advice of someone at their regional offices, I continued to pay my usual amount to avoid a disconnect until my meter could be replaced and tested, which took several months. Upon replacement, my bill dropped to the original amount. I expected Xcel to remove the overcharges from my record. Wrong. They said it tested accurate and they continue to press me for the back amount plus monthly penalty to this day.
My phone calls during 2004 made no difference, so I put everything in writing to their Credit Services Office in 2005, along with a letter from my landlord saying that there had been no changes to internal wiring to account for the jump in bill. I received no answer.
The monthly penalty plus back bill has reached the point where they are threatening to disconnect this week It is not the money as much as the principle. I see other people have had similar treatment from Xcel.
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