General Motors Complaint - Poor product quality in Cadillac
I bought a Cadillac STS and thought I was getting a quality product, backed up by a quality organization - I was wrong on both accounts.
At 40k miles my STS Northstar engine began burning oil - lots of it. Not a leak anywhere. Not a drop on the garage floor. At 42k miles the oil consumption reached a level of 1 Qt for every 700 miles.
I took it to the local dealer, only to be told that they would not repair an engine that was "normal" I said - you have to be kidding - I have never had an engine that consumed a QT of oil every 700 miles and it was considered "normal". This is the equivalent of adding a GALLON OF OIL between 3500 mile oil changes.
The service mgr took me to his office, pulled out a service bulletin that read: "unless your Northstar engine consumes oil at the rate of 1 Qt per 500 miles or less; it is considered normal".
Totally unacceptable - I will NEVER BY A GM PRODUCT OF ANY SORT EVER AGAIN.
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