NorthAmerican Bancard Complaint - Burned in Georgia - Credit card processing
TROY, MICHIGAN -- Set up account through outside agent in spring of 2010. Was promised $5 a month base fee with no other charges other than %of card transactions. Was told compliance fee would be waived with my current certificate. Was not told about 3 year term or cancellation fees. On 1st billing cycle I was charged $35 base fee with additional transaction fees. After a couple of months had it corrected back to the promised $5, but then we were charged the compliance fee of $79 that we were promised not to be charged. After approximately 6 months of continued erroneous billing contacted my agent and he promised to get me canceled at no charge to me, but it would cost him $150 which he would pay due to all of the problems we were having. on November 17th they charged my account 2 collections totaling $875 for canceling, I'm assuming this because no one from NAB ever contacted me to discuss or question. So here is the real kicker I have not received any credits to this point & and they are continuing to bill me a new rate of $15 a month as of 11/30/10. Synopsis-- charged over $1000 for approximately 20-30 card transactions. As of 12/10/10 still waiting on a SENIOR AGENT to call me back, apparently I can't be helped by the standard customer service rep!! Business Owners Beware of this company they use deceptive practices!!