Panasonic Complaint - I normally don't write complaints, this is the worst customer service I've ever experienced
I have been waiting on a replacement part for a shaver for FOUR OR FIVE months. This is a part I need to use the shaver properly. They said it was in production, but I can't imagine it would take this long to make a small plastic/foil part. I have called multiple times. One time, the lady was dumb or inentionally trying to be annoying, I'm not sure which. She was saying the part wasn't ordered. I told her I paid with my credit card. I said how do you not understand what I'm saying, she kept saying I don't understand. I asked to speak to her manager, and hung up the phone before I got there to talk to a different associate because I was so frustrated with her. I called back and talked to a different associate that tracked down my order and was much more helpful. She said she'd find out how long the wait is on the replacement, and let me know within a week. Well, it's been a week. Now I called back, and it says their support center is closed, even though it's their business hours. I just ordered the part on line, and tried to track it through my email. But it says the e-mail is invalid. How could the email be invalid if I used it for my order? I have never had any of these problems before from any customer support. I ordered a simple part, and am waiting for MANY MONTHS for it. The product is good, but the customer service is TERRIBLE. If you buy any of their stuff, prey that nothing breaks or you don't need to go to customer service to get any sort of replacement parts from these guys.