H&R Block Complaint - H&R Block Emerald Card Rip Off
We tried to make an online purchase with our prepaid H&R Block Mastercard. The online store did not have the item in stock that we were trying to purchase and the transaction was cancelled. Our $408 is being held by H&R Block in pending status and they will not give us our money. They said that in order for us to get our money back we have to have the online store fax them a release of funds. The online store will not do so because they never received the funds because the order did not go thru, therefore there is no money for them to release. I have been on the phone for a week now back and forth trying to resolve this. EVERY single time I have called H&R Block they can barely speak English and they lie. One time we were told the money would be back on the card in 2 days, the next time we were told 24 hours and then one minute later they told me that the online store had to send the fax or they would not release the money. Our only option is to wait they said until January when the pending status is expired. We can't wait until then because this was supposed to be a Christmas presant for our son. We don't have the money laying around to go buy a new one!! This is so frustrating to us that they don't even care. Don't EVER EVER waste your money on these people! They are liars and don't care at all about their customer service!