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Navercollection.dk Complaint - NAVER Collection from Gramrode

Review by peter h on 2010-12-12
We have bad experience with Gramrode and Naver Collection Furniture and especially their dining table GM 4312 - 4314 ie. the TIGER table Naver Collection. On our table the laminate surface is not easy to keep nice and it's uneven. There are small dents in the surface and it is clearly visible against the light. Our furniture dealer agreed with us that there is something wrong with the table and sent it back to Gramrode Furniture Factory, which then simply dismissed the complaint. The justification from Gramrode was that "nothing is perfect".

The truth is that even our old dining table from Ikea had an almost perfectly smooth surface without bumps, and it was much easier to keep tidy. Therefore, we feel poorly treated and can not recommend Gramrode, although the design is good.
Comments:1 Replies - Latest reply on 2010-12-13
Posted by Alain on 2010-12-13:
While it's true that nothing is perfect, that is not an appropriate response to a consumer complaint.

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