Discover Card Complaint - Electronic payments Beware
SALT LAKE CITY, UTAH -- Discover only accepts paper checks for payment from another bank. I use Chase bank. Chase has to cut a paper check and mail it to Discover. I pay Chase online and this actually delays the payment process. I sent a bill payment online eight days ahead of time. It was accepted one day late and I was charged a $25.00 late fee. The representative from Discover lied to me saying that Chase and Discover use the same online processing center, and the delay had to be the fault of Chase. I suspect Discover purposely wishes to delay the payment process to increase late fees. This is a very unethical way to do business. Electronic payment should speed up the process. My other bank cards are always processed within 2 days via online payment. Discover obviously figured out that snail mail is good for their bottom line.$$$$ Short term greed equals long term customer dissatisfaction. It may not surface right of way, but I am sure others have also been victimized by this MAIL SCAM.... I have a letter from Chase Bank that details all of this. They actually put a paper check into an envelope and mail it. I could never make up something this. I snail mailed my latest payment to Discover and it was processed in two days. Just my experience.