Hoover Company Complaint - Rufused to correct mistake
ROCHELLE PARK, NEW JERSEY -- I went on the Hoover web site to order a part for my Hoover Wind Tunnel. I needed a agitator belt that cost $3.95. I put in the information that is required, name of the cleaner I have, the model number, serial number, etc. I told them I need a agitator belt. A window opened informing me of the part that I needed. I then proceeded to order the part.
The part arrived but it was the wrong part. I sent an email back and was then informed to give them my telephone number to look up my order. They then said, "Once we have that, we will correct the error.
I then get an email back saying that I have to talk to the website manager. I then sent a reply back saying that this is not acceptable that I have to talk to the website manager about this problem. I was given an email in case there was problems and that is what I used. If this site was good enough to take my money, then I see no reason why they can not accommodate me. I was then told that I am addressing issues that do not pertain to this location and that I have to utilize the avenue, by speaking to the website manger, for correction.
I then sent an email informing them that I have never heard of anything to absurd and that customer satisfaction is not their priority.
I have not received an email from them since.