Work Out World Complaint - Not ethical - Rochester, MN
ROCHESTER, MINNESOTA -- I went to freeze my account was not told about the five dollar a month fee associated with this. However when I checked over my statements(I was on an auto bill pay) I found that I had been charged the full monthly fee(not even the five dollar fee). This was after I filled out the paperwork to freeze my membership. When I was filling out the form I was not informed there would be any fee for keeping it frozen. I had moved out of the area was thinking about returning to the area later. I told them when I signed up I was only going to be in town for a little while. I am happy to say that I will not be returning to Rochester for the full season. I canceled my membership about a week or so ago. I never did get a refund for the money that was billed to me that was a result of an error on there part. I found this to be unethical. I used to recommend WOW to people I knew where in Rochester. I have to say after my experience with them in regards to this incident I will encourage all my friends to go somewhere else in city. I hope they do not bill me again now that I have canceled it. BTW the customer care line did not return the message I left them and had a very long hold line. I used to like WOW but now I would advise against joining it.