Time Warner Cable Complaint - Headless Monster! - TV, Internet, Phone
GREENPOINT, BROOKLYN -- It took a few weeks, but we were finally able to get a tap installed in the basement of a newly renovated multi-unit apartment building. The building was pre wired with all telecom services home run to the basement. You might think this was going to be the biggest hurdle in acquiring TW cable services for the tenants, but guess again. The tap (essentially a junction box) was installed a month ago and most of the tenants still can't get service. Why, you ask? According to TW Cable even though their engineers have been to the building, designed and installed equipment in the building, and even though one tenant in the building has been able to have her service successfully installed, even with all this, the remaining tenants cannot get their service installed because their apartments are not registered.
Are you kidding me?
No, I'm afraid not.
In conversation with a very courteous TW employee in the apartment managers division we are repeatedly told, "this is a process and you are in the final stages of registration".
OK. Even if one of the 3 site visits made by TW Cable to the property was not enough to verify the existence of apartments, even if they need someone in a department other than the "Apartment Managers" division to verify the existence of apartments, even if this is not a new building, but a renovated building that has had TW Cable in the past, even if all these things are true, I find it unbelievable that TW Cable has been unable register the remaining apartments in the month that has passed since they installed a 500 line and tap in the basement of said building.
One more thing. Back at the beginning of November when we first called TW Cable in order to have the tap installed in the basement, I personally spoke with a very discourteous and unhelpful
employee in customer service. She had no idea what to do with my call for apartment building service. After a few frustrating minutes of pointless conversation pertaining to services she new nothing about, she informed me that I needed to speak with the business department. I asked her if she could transfer the call. She said she could not, but would give me the number. I said thank you, hung up the phone and dialed the number given to me by this TW Cable customer service employee. The phone rang, connected, and I was greeted, "Welcome to Comcast". I hope that unhelpful and discourteous TW Cable Customer Service representative is spending her holidays looking for a new job.
This company is a Headless Monster!