Iolo Complaint - Caution against products from iolo
I bought Iolo System Mechanic Professional 3 months ago I made my purchases from a Wal-mart store where I was told by the sales assistant in electronics that for the price $60.00 plus tax it was a very good product. I had done some research be for buying a program and thought that I was making a good informed decision. It shames me to think that I was wrong but I was. From the very start I had nothing but problems 1st when I went to install the product a relatively simple process if you believe the literature on the box (DON’T), from the second I hit install my computer nightmares went from annoying to down right nightmares. My computer started acting on it own programs would not respond my e-male would not down load and then quit responding all together. I tried to contact iolo by the only means possible at the time e-male but after several attempts over 3 days still no response AT ALLL from the company. Finally after I had hit my end I found phone # on a non iolo web site for iolo Tec support. Finally Hope (NOT) first after playing 20 go-around’s with an automated system I finally was transfer to what I hoped was going to be a live person. After waiting on hold for more then a hour which every 5 seconds being told by a very friendly female voice in English that my call is very important but do to unusually high call volumes that my wait would be 20 min that of course when on for over an hour. Much to my surprise and I’m sure to there as well since I waited as long as I did. A real live person that spoke about 5 words of English. Not to worry this lack of communication was not a problem for long be cause we got disconnected with in 5 min. This scenario played out 3 to 5 times a day for 3 days finally problem solved I thought. I got a hold of a very nice lady that spoke 15 to 20 words of English she was very helpful and after about 20 minutes of remote work she got the program installed and running. She told me that it could take several hrs for the program to finish down loading updates and while this is happing my computer may run slower instill it has finished. I know she meant well and she was some what correct how ever it did not take a few hrs but 72 hrs in wish time my computer was completely useless. How ever now at least my computer is running normal or at least as it was before. I did not see a grate jump in speed that the literature said would happen however it seamed to work ok. One very annoying thing about this program is the constant defragmenting and the 4-8 times a day it updates but it was working. In tell the last couple of days the program or parts of the program started to act different wish I thought wasn’t to bad now only once a day for 5 to 10 second and no more 2 hr defragmenting. I was finally hoping that things were looking up NOT SO FAST. Last night my computer or at least the operating system quit responding and a message on my screen told me I had several viruses. Guess what Iolo System Mechanic Professional failed to respond. I called the Tec # which I was smart and wrote down the first time and for over 2 hrs played the same game as before but finally got some one to help (NOT) this person did the remote thing again and informed us I mean my wife she has more patents then I do that Indeed we have a very serious virus which if you believe him is so dangerous that not only will it kill are computer but civilization its self Armageddon x 10. How ever don’t worry because even know that the $60.00 program meant to fix this problem did not work because it was not meant to stop every thing to many virus induced daily for programs that only update once a day to catch. How ever for a yearly payment of just $200.00 we will fix this when it happens and by the way you are in luck because we charge $200.00 a year and Geek squad charges $400.00 each time. My wife told this very helpful man (NOT) that she needed to talk to her husband be for spending $200.00 the nice man started pressuring her even harder to make the sale. My wife told him No and he told her he would give her 30mins to talked to me and he would call back and speak to the MAN of the house. Needless to say my wife was not happy we did not spend the money and she found a way to fix the problem her self. Needless to say I would caution against products from iolo. I would not give this product and stars if possible.