Home Depot Complaint - Order your cabinets anywhere but Home Depot
BRIDGEPORT, CONNECTICUT -- I special ordered my Kraftmaid Cabinets from the Home Depot in Bridgeport, CT. The order was processed by Home Depot and fulfilled by Kraftmaid. At the time of cabinet selection I brought along a photo of a door style, which I showed to the representative. He then showed me an actual door panel which was a very close match. I then selected this style for the unit I was ordering (for a desk, 2 cabinets, 7 drawers). When my cabinets arrived, the drawer fronts did not match the cabinet doors. I called Kraftmaid, who pointed the finger at Home Depot. They informed me that in the line that I ordered, the drawer fronts are different than the cabinet doors. At the time of ordering, I was not informed of this, nor was I shown what the drawer fronts would look like. Seeking a solution through Home Depot was frustrating and did not yield any results. They felt I should have known the styles were different, though they could not tell me how I was supposed to know that. Refused to exchange the drawer fronts or cabinet doors to achieve a matching set of cabinet/drawer fronts. Offered to order new doors for me at my expense. No thanks. Go to Lowes or a reputable local kitchen contractor.
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