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DMarie Home Complaint - Dont do business with this store I wish someone had warned me

Review by Mrsvilla on 2010-12-13
CALDWELL, NEW JERSEY -- This store is a disgrace. Do your self a favor and don't go here. I went there in September of 2009 placed an order for a sofa and love seat. In 2010 I received the order and it was wrong. When I called I was assured by Dina that it would be corrected. She said that she would put a rush on it. Weeks go by and nothing. It was several weeks before she finally called us and told us that the fabric was discontinued and we would have to pick out a new fabric. That should have been a red flag right there. We went back to her store and re picked the fabric. Again MONTHS go by several calls and numerous e-mails trying to get a delivery date. She NEVER RETURNED CALLS and e-mails what a joke. She gave us every excuse under the sun if it wasn't the weather it was the manufacture (FLEXSTEEL) or she was having family issues. Months later we finally received the sofas and again they are wrong. The fabric is Rough, threading, fading and the cushion are very Firm nothing like the original store sample. We were looking for a comfortable sofas and all we have gotten for over a year now is very uncomfortable furniture, headaches and stress.

She is a very unprofessional and has no consideration for the discomfort and stress she has placed on my family. We have met with an attorney and are going to file suite against this farce of a business.



MrsVilla1
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