Holiday Inn Complaint - Happy Holidays?
I was trying to plan a trip for my girlfriend and I to New York. We normally love to stay at the Holiday Inn Express wherever we go. I am currently a member of their rewards program. I emailed the reward redemption section of their website and explained that I will be staying 7 consecutive nights on the road. Not necessarily in the same town. My only question to them was that if we stay all 7 nights in their hotel chain, would we receive a free night of stay. This is a copy/paste of the response from them:
"Thank you for taking the time to contact the Priority Club Rewards Service Center.
Unfortunately we will not be able to honor your reservation request at this time due to time constraints of communication via e-mail".
Time constraints of communication via e-mail? What the heck is that? I wasn't planning the trip until Summer. Where is the time constraint in that?
Holiday Inn Express