IPM a.k.a. TonsofRentals.com- GREEDY CROOKS! RENTERS BEWARE! Complaint - TonsofRentals.com/IPM- attempting to collect money through collection agency for routine maintenance repairs!
ARDEN, NORTH CAROLINA -- After renting from IPM/TonsofRentals.com out of Asheville, NC, and no repairs ever being done to the house as we asked, when we moved out, they turn around and attempt to put a long list of repairs as our responsibility and have turned in our name to a collection agency to pay for them. (This is after taking our security deposit for no reason as well.) Here is our response to this collection's agency call.
This is our reply to the list of items which were allegedly needing repair on the house at 142 Cinnamon Way in Flat Rock, NC.
List of items that we are responsible for damaging:
1. window screen torn and bent
2. broken kitchen fan globe (only one of these were missing/broken when we left; we decided to let the security deposit cover it because if we replaced it, it would not match the others)
3. living area blinds: the middle blind was needing to be replaced
4. living area curtains: these did have a few tears in them; a charge of $230 is very extreme for rent house curtains, however
The above are the ONLY items that we will claim responsibility for.
As for the rest of the items, I have explained each one here:
Front porch repair: The stairs/railing of the front porch had wood repairs needed from approximately last winter, as was told to the inspection reps that came in Jan/Feb. No picket repair was needed due to anything we did to the front porch. Much of the wood was in need of maintenance in the winter time and was not tended to after the inspection.
Front Door and Frame Repair: there was no damage to the front door caused by us. The only thing that was evident when we left were scratches on the front door, caused by a stray dog to the neighborhood that happened on our front porch one night. This could have been fixed with painting.
Basement door and frame repair: Upon moving into the house in June 2009, we noticed issues with the basement door that were obviously not tended to after the last tenant moved out. It was obvious there was some frame issues that had been resolved with small pieces of wood wedged into the loose frame. There was nothing wrong with the door itself when we moved out.
Broken closet door handles: Again, something that was not a problem when we were living there or when we moved out.
Yard Clean Up: when we moved out at the end of June, we cut the grass and did some weed eating. We have no record of when this was checked by the management company; the grass, of course, grows very fast in summer and could have been checked weeks after we moved out.
Siding repair: we did nothing to the siding while living there. There is no repair needed from things we did while we were in the house.
Stove repair: The stove was left in the same condition as when we moved in the house. it is possible that new burner pans were needed under the electric burners. These are routine maintenance and do not cost $175.
Refrigerator Repair: This refrigerator had maintenance issues when we moved in. The bars on the doors which make up the shelves on the doors were obviously not sturdy and on the verge of breaking when we moved in. Whatever was wrong with the fridge was due to it being in a state of disrepair and an older fridge. We did not damage the fridge in anyway beyond use of it on a daily basis.
Kitchen cabinet repair: again, a repair that was due to maintenance not being done on the house after the last tenant. This is not due to our family breaking anything on the cabinets. This is normal wear and tear and something that routine maintenance would have tended to.
Counter repair: This is not something that we caused. The countertops were not in a state of disrepair when we left.
Remove Junk: there was no junk left behind.. it is possible one box was left in a closet with some items we have not been able to find since we moved. To remove this one box would not cost $175.
Oil stain: it is possible there was an oil stain on the garage floor. Again, this would not cost $100 to remove.
As far as the DirectTV satellite, our comment on that is that we did not authorize DirecTV to install the dish on the roof. By law DirecTV is required to obtain authorization of the owner of the property to install the dish. Therefore, any damage caused by installation of the DirecTV dish is either the fault of the property owner or, if authorization was not given to DirecTV by the property owner, then DirecTV is at fault.
After the inspection in Jan/Feb of 2010, we disclosed that we noticed a problem with dampness in the basement as well as a serious problem with the driveway. Neither of things were tended to by the property owners; both of these things could have caused serious health problems to our family. The driveway became more and more dangerous as the winter went on, with each snowfall and melt. We also called in April about the mailbox having fallen due to wood rot issues. The property owners/management company did nothing about this as well. When we moved out, we paid close to $300 to have the carpets cleaned and the house sprayed for fleas, per the rental agreement. Ironically, we held up our end of the rental agreement, and not only do we not get any of our security deposit back, IPM is attempting to make us pay for all of these items. Might I add that upon moving into the house, there was no inspection conducted with us, the tenants, and a member of Tons of Rentals. I drove to Tons of Rentals and picked up the keys, and moved in that day, no questions asked. Therefore, having not conducted a move-in inspection professionally and officially, none of these repairs can be said to be our fault due to no written documentation being present.
We expect IPM to call the collection agency attempting to get money from us to pay for these items and withdraw their claim. We are appalled that IPM actually went this next step to attempt to get money from us after denying us our security deposit.