Toyota Motor Corporation Complaint - customer dissatisfaction
CLARKSVILLE, INDIANA -- I recently decided to purchase a new car. I had decided upon a Toyota Celica GT. I found it online and was overjoyed that I would not have to drive far to the dealership. In the past week, before purchasing my car, I had looked around at other Toyota dealerships in the area and already new exactly what I wanted. My father and mother joined me in looking at the car I was interested in buying, and unfortunately with conflicting work schedules we did not have time to do much more that day than look at it. I spoke with the sales manager and I told him that I was interested in the Carbon Blue Celica they had on the lot and to my amazement he did not even know that it was there. Needless to say, I was shocked about that.
But, a few days later I came back hoping the car was still there ready to purchase it. My father had decided that he would let me have his car(my previous vehicle) as a trade-in and then I had gathered a small amount of cash to put down on it. The sales person that we worked with was very friendly and explained to me everything. He was very understanding since this was my first car purchase.He was also very informative, I really appreciated that. With this being my first car purchase, I had done my research on the car and also on the car I had planned to trade in. My father had offered me no help in getting this car from the very beginning. He informed me that I would be doing it all on my own and we informed the manager of that also.
As one knows, buying a car means sitting in these little chairs for 4 hours??? Anyway, I did understand that they were working hard to get me this car, so the waiting was no big deal. You can imagine my excitement when they came out and told me that I did not require a cosigner. I was so happy, even though now my down payment was lower than I had expected.I had researched that a dealer would give me $1200 for my car, Greentree told me that they would give me $500. I said no way. I have respect for my old car, it had gotten me everywhere for 3 years. I decided then that I would sell my old car and then refinance the new one. To try and shorten this letter, I came up with another $500 dollars and put $1000 down on my new car that day. I had intended with the trade in to put $2000 down, but they accepted $1000, so I left it at that.
After all the paper work was done, and after having been at Greentree Toyota in Clarksville, IN for nearly four and a half hours, I was driving off the lot in my own new car. That, I was extremely happy about, 'my own new car.' As happy as I was I went to friends houses and showed my new pretty off, then I went to work and showed it off. I loved it. After three days, I had just gotten used to my new car and had become very comfortable with it, I received a phone call from someone in the dealership saying to me that I did need a cosigner. This I did not understand and I expressed this to him, I had a new car in my driveway that I had already purchased full coverage insurance on, I had the first car payment already saved up and in the bank and I had the money that I would need to register the car. I asked him why it was in my driveway if I had needed a cosigner. Why they had not seen that I needed a cosigner when they told me that I did not?? Of course, I got no real answer for my questions. I told them that I did not understand and that he would have to explain this to my father. He pormised to call the next day, which he did not. Then two days later the manager of Greentree Toyota called me and told me that I needed the cosigner, I told him to talk to dad. Well, with my father already being at work, I took out all of my papers and read all the little fine print and still to my belief that car was mine. So, I called my lawyer and spoke with him. He informed me that my problem lies with the credit union, and after that I called them. I explained to them that I had planned on having this $21,000 loan paid for under two years time. They said although I had excellent credit they could not finance a loan of that amount. I understood.
I told my father that when the manager called him to tell him that I would just bring the car to him. I found a cosigner, and six days after I had thought that I had bought my very own car, I was on my back to the dealership to get the car jointly with someone??? Less than a minute away from the dealership I quickly decided that I would return the car. Since it was now used with nearly 600 miles, why would I still want to go through the whole purchase again and still pay new car price? Also, I had noticed that the paint had been scratched in the cleaning of my new car. I believe that the people that clean the car had left the buffer to long or not long enough. There were little hairline scratches all over the paint job. Also, where the ignition key fitting was, it was not correctly fitted into the steering column, there was a big gap, plus I had to be at work in two hours, leaving me with one hour to get ready, one hour in driving time.
I walked into the dealership that day, holding back the tears, I had fallen in love with that car. The manager walked up to me and I gave him the keys, the brochures, and owners manual, and the little binder that they had to mail to me because they were out when I purchased the car.
I was so upset that I gave myself a migraine and my work sent me home because, honestly I would not have been worth anything to my customers.
I am still very upset about this incident. As you could imagine. I had believed that I had a new car. I was excited. I was going to pay for the thing on my own, which I make more than enough to double my payments every month. I actually had planned out a budget. I was going to pay $1000 every month to pay off that car and plus refinance it after I sold my old one.
This has caused me a great deal of stress, as I have explained.
To help keep me as a potential future customer, I would like the following:
More than anything, I wanted to write this letter in order to express my dissatisfaction with Greentree Toyota. If they knew that I was going into this without a cosigner why did they let me leave with the car and then a week later, decide I do need a cosigner. I still do not understand completely what even happened. I would like to know.
But, with all things said, almost, I will not bother you with the fact that now I have to cancel a planned trip because I do not really want to drive my old car. I had enjoyed the luxuries of my now past new car.
I am still interested in purchasing a new car from Toyota. I do want a new Celica. Unfortunately, with it being the end of October already, I may as well wait until the weather gets better, and then, I can just pay for the new car in full in cash somewhere other than Greentree Toyota.
I have told many people of this incident and actually many of my customers also. I do not talk bad of Toyota, just Greentree Toyota.
Thank you for listening, more than anything I wanted to express how upset this has made me, I do feel for you having to read this complaint, in my job, I also sometimes have to read these. Thanks again
At the very least I would like a response from your company regarding this incident. Thank you for your time.