EBay Complaint - EBay Extortion
I have been selling on eBay for 6 years now and we have and had toooooo many problems with their policies, first of all there are no Seller Protection and eBay is just turning the consumers into thieves that can and are able to rob and steal day light with out having any fear, here is an example that has happened to us recently:
a customer bought a transmission from us that came with 30 days warranty and 7 days exchange starting from the day received, the customer contacted us after 38 days saying that we sent him a wrong transmission, he asked us to give him another transmission or he will open a dispute with eBay against us, I called eBay and reported the problem, eBay asked me to communicate with the buyer through emails and I did and the next thin I saw was a Dispute opened on eBay, I asked the customer to email us pictures of the transmissions showing us the difference but since he knew he was wrong, he Escalated the case and eBay closed the case in buyer's favor and asked him to return the transmission back to us, I called eBay and spoke to Appeal Dept and explained the situation that he should at least allow us getting those photos before closing the case and the respond was, it is really funny (the representative told me that since the decision is made they can not do anything and I should wait till I receive the transmission and once it is received then I can appeal it and it eBay made a bad decision then we will get our money back), we have heard this so many times before, last time when we called eBay reporting the problem, eBay told us that they can not do anything and we should report the buyer to the local authorities (Police), we called the Police and they told us that is a Civil matter and we should take the buyer to court, the buyer was in Washington State and we are in Texas and when I call back eBay explaining the situation, eBay told me that they can not do anything about it. We are doing our best to do a clean and honest business but in return eBay is teaching and protecting these kind of consumers how to buy, use and then get your money back from sellers. My only hope and wish is that some body do something about eBay's extortion, around 2 years ago, we called eBay and kind of argued with our account representative and he then suspended our account for around 5 to 7 business days and the reason because we fought for our right, and then reactivated our account with being managed and we got 8 Negative feedback in 1 month plus losing so many disputes.
the other day, I called our local district attorney and she told me that the only people that might do something would be the lobbyists in Washington D. C. but since they get so much contributions from eBay, I am not sure even if they do something about eBay's policies.
Thanks and hope some one do something to help us!