TRAVELOCITY Complaint - TRAVELOCITY IS A RIPOFF
On June 8, 2004, we booked a total trip with a Travelocity agent over the phone for which we were charged a fee of $10.95. We received our confirmation and itinerary information through email. The agent neglected to offer me the trip insurance, so since I had never booked a trip through a travel agency I was not aware that there was any such insurance that would protect us if we were unable to go on the trip or to make changes to the reservation.
On June 9, 2004, I broke my right ankle and had surgery on June 11, 2004. I called Travelocity to find out what if any alternatives were available to us and I was told that we could reschedule or cancel and that there were fees involved to do either. At the time we were not able to pay the rescheduling fee that we were quoted and we did not want to cancel because I had been told by my physician that I should be okay to go on the trip. After conferring with my physician at my appointment on June 21, 2004, I was advised that it would not be a good time to take this trip due to the X-ray results.
After my doctor’s appointment (June 21, 2004) I called Travelocity to cancel the trip and the agent that I spoke with informed me that June 19, 2004 was the last day that we would be able to take advantage of either alternative and that we would not be refunded any money. After further explanation, I was told that we could send a refund request to Customer Relations and that it should be accompanied by a receipt, a letter from my physician and a brief letter of explanation. I sent the information to customer relations and I received email in return stating that I agreed to the terms and conditions and outlined on the website and that the trip is non-refundable. We have not been satisfied at all with the practices of Travelocity and don’t foresee continuing a relationship with the company for our future travel needs.
We do believe that we should be granted a refund less the normal fees and taxes or be compensated in some way due to fact that, I was not offered nor was I aware of any trip insurance and my physician did not advise me not to take the trip until June 21, 2004.