American Express Complaint - Reward Points - Redeeming Reward Points
I have an American Express Blue credit card. Over the years I've accumulated about 30,000 points through purchases using American Express Blue card. Recently, I redeemed about 29,000 points by purchasing a Flip camera listed in American Express shopping web site. After receiving the product, I found the camera has a fixed memory and no provision to add an SD card. So, I spoke with American Express reward redemption and they sent me a label to return the merchandise. I returned the camera to the address on the label. To my surprise, I found the camera returned to me by the merchant to whom I returned the product. I wrote to American Express to resolve this issue. According to the terms in the American Express web site, products bought by redeeming points can be returned within 30 days. I returned the product within a week. American Express refuses to take back the product and credit my account with the points redeemed.
The person who has been writing to me by email is S. Hill, Email Servicing Team, American Express Interactive Services.