Samsung Electronics Co., Ltd. Complaint - Absolutely no service or response to problem
RIDGEFIELD PARK, NEW JERSEY -- The sound system has being going off for days. It will not stay on more than a few short minutes. I tried to get help through their online technicians. After going through two different technicians, no help. I emailed product support, no acknowledgment of my email. I tried calling corporate head quarters, got busy signals or no answer to my calls. I called corporate head quarters and asked for him the CO. by name. His phone rang a few times and a voice came on and said " no one answering the phone'" and I was "cut off." I called numerous Samsung numbers listed for help, but got no answers to the call on the other end. At one time, I got the message that they "did not have people to answer the call." I was absolutely shocked that Samsung makes sure that you cannot get anyone in authority to answer your calls and they will not respond to an email. It was hard for me to believe to find such a big company in America that "completely closed out" a consumer from reaching anyone in authority for an appeal of any problem. No local repair people will work on the unit. As a result, I am having to "trash" my set.