Round Rock Hyundai Complaint - Worst Dealership in the Austin/ Round Rock Area
My Tiburon had a dead battery that was still under warranty. I had it jump started and headed over to the dealership to have it replaced before I went home. I live approx 80 miles from the dealership and no other car to rely on. I called them to let them know I was 5 minutes away and would they wait on me. I was told that they were going home at 6:oo pm regardless of who was there. I explained my situation to them, and was told to come back in the morning. I was not aware that the warranty only allows you two roadside assistances per year. When I called to complain to the service manager he indicated that he was going to take care of it, and that he understand if I never came back for service. After reading the other reviews I see that I am not the only one.
I received a sales flier today that was 2 days past the sale date. When I called about it I was told that they would extend it two days. I asked to talk to the sales manager, was told that he was in a meeting. I told him I would not but a car from them because of their service department.
He said oh! and hung up on me. I called back to talk to the sales manager and told he was off on this day. I left a message with the receptionist and asked for the general manager to call me back. I have left wo additional messages and still have not had a call back.
They are NOT customer friendly! I love my tiburon and really liked my sales person. I hate to think of what he has to work against to sell cars.
I agree with everyone who has posted about this car dealership. DO NOT BUY A CAR OR USE THEIR SERIVCE DEPARTMENT!!!!