Sony Electronics Inc Complaint - Sony 55" Grand Wega LCD Rear Projection TV Kdf55e200
Well unfortunately I am driven to write a negative review due to the services provided by Sony electronics(or shall I say "lack of"). My name is christopher yepes and I purchased a brand new Sony grand wega rear projection LCD TV maybe 5 years ago. Well with any purchase of over $1500 dollars I usually buy the extended warranty. So I did, with hopes of never having to use it. Considering we all know they are purchased as a "just in case"!. Well that isn't the case here. Forgive me for my dates are a little off due to the timeframe mentioned. But of the last 5 years I have had to have someone come and "repair" my TV, 5 times!!!! Now being the 5th. At first the optical drive went out. Then a all is good and a year later the optical drive goes out again!...No biggie I got the warranty I'm covered! Well then a year later another issue! Okay well, I still have the warranty!? I'm covered! Well then a year later somthing else goes wrong and another repair! Okay well now I'm on a roll 4 out of the last 4 years I've "needed" that just in case warranty. Fixed! All is good but now I'm running out of warranty! Well mr. Sony representative what happens now!???
My track record shows that at least once a year I'm gonna need that warranty! The one you buy "just in case". But it exprires in June!?? Well guess what just happened!!!! And not to my surprise either! So, what does Sony do for me!? They refer me to pay a local facilty to come repair it...So 5 years of issues is equal to a phone number to repair facilty!? That I could have googled myself. Oh but they said "if" it happens to be the optical drive. "If!". Then and only then will they consider a replacement TV....So the fact that the optical drive went out 2 times already isn't worth anything! The fact that I'm 5 for 5 in years to repairs isn't worth anything!? What about the pure fact that I've been inconvenience once a year for the last 5 years!? No!!! Its the magic number 3...
.Well the Sony representative reading the script who "understands". Like they all say, tells me that it has to happen 3 times before they can do anything. So the other 2 inconveniences added to the initial 2 inconveniences still equals- nothing! So the big question here is do I recommend the Sony grand wega 55" rear projection LCD TV to anyone!?? I wouldn't recommend buying "a" Sony product to osama bin laden himeself!!! Let alone another family member or friend! And thats sad cause this isn't how I imagined a large corp like Sony to take care of their customers. But I guess I was fooled! Sorry for venting but this seemed like the place to do it! Lol
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'used to be' proud owner of Sony products