Southwest Airlines Informative - Beware - You Get What You Pay For.
First of all, the flight was delayed because of some type of mechanical failure on the plane, when we get the word that its safe to fly because the defective part is not that serious (which is what the pilot tells us in his welcome aboard speech right before he takes off) we fly to Orlando for a transfer to Ft Lauderdale once in Ft Lauderdale we realize all the bags on the conveyor has been claimed so we go to baggage claim they tell us our luggage did not make the transfer, but they know that we are in Florida because we are leaving for a cruise set to sail at 5pm, they promise they will have the bags to us by 3pm as soon as the next flight from Orlando comes in, we are like are you sure, they say we promise the ship dock is right down the road from us less than 5 minutes, the bags will be there we could see Carnivals red white and blue whale fin so we think they might be telling the truth. Well around three we start calling, first call southwest says the plane just got here and the crew on board tells us your bags are on board they will be right there, second call 3:30 south west says the bags have left they should be on board, now its 8 of us my wife and I, her sister & husband, my inlaws, & my sister in laws in-laws, so between the 8 of us we called them probably 2 or 3 more times and they continue telling us our bags are on the ship until the last call which we had to call from the ships phone at customer service because we no longer had cell phone service this time they say the bags are in Ft Lauderdale they thought they had sent them to the ship. They tell us they will refund what money we spend on clothes, toothbrushes, & etc, ok we can get toothbrushes and things like that but we are going to be at sea for the first 3 days we want our clothes we already bought clothes for this trip, so after talking to every supervisor at the company they fly our bags to our first port of call Puerto Rico we finally get our bags after three days, all of our jewelry, watches, evening gowns, dress shoes, cologne, used deodorant, camera, bathing suits, sneakers, even used underwear gone. Probably stolen in Puerto Rico or could even in the states but that doesn't matter still mad, and they say they are not responsible. My advice carry on anything you don't want lost or stolen I was trying to be easy to get along with, trying not to extend the naked body scans and searches they perform by checking everything. Sorry for typing so much but just needed to vent, cause southwest doesn't care, some we talk to act like they find it to be funny. At least we made it back safely, I am thankful for that.