Commerce Bank Complaint - Scam Banking - Checking With Overdraft Protection
KANSAS CITY, MISSOURI -- Today 12/15/10 I have been running circles for 3 1/2 hours with Commerce Bank. I first got this account because my employer Carondelet Health had this banking firm come to show us what they had to offer etc. I switched so I could get free money orders as this is was to be a free benefit, and how I have to my pay rent. Secondly the so called overdraft protection. I check my account online religiously and then come to find out I have 6 overdrafts totaling almost $200.00 and nobody at Commerce is willing to help me. When I made a deposit yesterday I was told I had a credit balance of $191.00 by the drive thru teller and found out the same night when I was making another deposit to my account is overdrawn by almost $200.00. I feel like they are putting the screw to me- here it is Christmas and they could have ran thru the 6 charges, and just gave me 1 overdraft but they choose to loose a customer to try and make a profit off me as I already work 4 jobs trying to meet my needs.
I tried to Speak to Branch Manager at 135th an State Line- she was doing an audit in vault so I was sent to 135th and Lamar- Branch Manager out, went back to 135th & Stateline Manager was still in vault audit, went to 89th & Stateline spoke with manager in training to hear sorry about my luck, and then I went back to 135th and State Line to hear her say she wouldn't help me, then I called online banking ad s last resort to hear sorry.
This is how they care for there customers - Good way to wreck someones Christmas.