Lakeland Chrysler/Dodge/Jeep Complaint - Misrepresentation Complaint
On 8/28/10, we purchased a 2010 Jeep Compass. Part of the deal was that a compass was to be installed in the vehicle. After the purchase was completed and cash was paid, we were informed it would be the first week of October before we could get the compass. After numerous phone calls, to which we received no reply, we received a phone message from the sales representative stating the compass would not be available in near future so they proposed to purchase us a Garwin GPS from Walmart "to make us happy". We visited another Jeep dealer to question why we were having so much difficulty getting the compass to learn that there had never been a compass that could be installed as promised in the Jeep Compass. We learned that the only way to get a compass installed in the car was to install a navigation system. We discussed this with the general manager of Lakeland Dodge/Chrysler/Jeep, who said our only option was to accept their offer for the GPS. We did not accept this offer since we purchased the car in good faith and they knew at the time they sold us the car that there was no compass. They knowingly misrepresented the facts at the time of the sale. We have a telephone recording (left on our telephone) of the sales representative continuing to allude to the existence of a compass when she offered the GPS.