CVS Complaint - CVS lost my prescription
TORRINGTON, CONNECTICUT -- I dropped off my prescription immediately after my Dr gave it to me, as I always do at the CVS pharmacy...The pharmacy assistant said he tried, but my insurance won't fill it for about a week, as my Dr gave it to me a few days early, so a week later I called & asked if its ready.
Now they say there is NO record of it anywhere whatsoever...& that all I can do now is see if my Dr will call it in for me.
My Dr was quite angry with me & said that this has never happened before & someone must have actually STOLEN it... but he'll do it for me just this one time, as if I am somehow at fault.
He said regardless of who lost it, it IS MY responsibility...So, CVS then also says that NO ONE ever even tried to run this through my insurance last week, so their employee actually lied about trying to "run it through" my insurance, then told me its a controlled substance & that he can't give me back the prescription...just come back he said, and now its missing.
After over three years with my Dr & using CVS for a pharmacy, I've NEVER ONCE lost anything or given them any excuses or dishonesty whatsoever. So now I look like I'm being dishonest &/or trying to get it filled early or get a 2nd prescription. CVS employees were VERY RUDE & Inconsiderate towards my Mother & I. They've shown ZERO interest in investigating my missing prescription for a controlled substance.
To prove I'm not at fault AT ALL & also to actually help FIND this missing prescription I went to the Police immediately, but they said that CVS needs to investigate & find foul play or that a theft has truly occurred before they can even get involved at all...So how can I even Trust CVS ever again?
-They have now totally ruined my relationship with my Dr by making me seem at fault.
They've jeopardized my integrity, my flawless reputation, & ruined the years of Trust I've built between myself & my Dr & have offered ZERO interest, concern or suggestions otherwise about this situation that their employee caused.-They never even said one word, apologized or took this seriously AT ALL, as if I am dirt beneath their feet.
-I assumed they'd be very interested & concerned that they lost a controlled substance prescription & that their employee Totally Lied about trying to fill it & now it has disappeared...as they can easily verify by video surveillance that I did in fact drop it off & see the day-& minute, that it entered the hands of their employee, yet they've shown ZERO concern whatsoever & act as if I'm just a dishonest customer, when in fact this is entirely their fault.