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CVS Complaint - CVS lost my prescription
Complaint
TORRINGTON, CONNECTICUT -- I dropped off my prescription immediately after my Dr gave it to me, as I always do at the CVS pharmacy...The pharmacy assistant said he tried, but my insurance won't fill it for about a week, as my Dr gave it to me a few days early, so a week later I called & asked if its ready.
Now they say there is NO record of it anywhere whatsoever...& that all I can do now is see if my Dr will call it in for me.
My Dr was quite angry with me & said that this has never happened before & someone must have actually STOLEN it... but he'll do it for me just this one time, as if I am somehow at fault.
He said regardless of who lost it, it IS MY responsibility...So, CVS then also says that NO ONE ever even tried to run this through my insurance last week, so their employee actually lied about trying to "run it through" my insurance, then told me its a controlled substance & that he can't give me back the prescription...just come back he said, and now its missing.
After over three years with my Dr & using CVS for a pharmacy, I've NEVER ONCE lost anything or given them any excuses or dishonesty whatsoever. So now I look like I'm being dishonest &/or trying to get it filled early or get a 2nd prescription. CVS employees were VERY RUDE & Inconsiderate towards my Mother & I. They've shown ZERO interest in investigating my missing prescription for a controlled substance.
To prove I'm not at fault AT ALL & also to actually help FIND this missing prescription I went to the Police immediately, but they said that CVS needs to investigate & find foul play or that a theft has truly occurred before they can even get involved at all...So how can I even Trust CVS ever again?
-They have now totally ruined my relationship with my Dr by making me seem at fault.
They've jeopardized my integrity, my flawless reputation, & ruined the years of Trust I've built between myself & my Dr & have offered ZERO interest, concern or suggestions otherwise about this situation that their employee caused.-They never even said one word, apologized or took this seriously AT ALL, as if I am dirt beneath their feet.
-I assumed they'd be very interested & concerned that they lost a controlled substance prescription & that their employee Totally Lied about trying to fill it & now it has disappeared...as they can easily verify by video surveillance that I did in fact drop it off & see the day-& minute, that it entered the hands of their employee, yet they've shown ZERO concern whatsoever & act as if I'm just a dishonest customer, when in fact this is entirely their fault.
Now they say there is NO record of it anywhere whatsoever...& that all I can do now is see if my Dr will call it in for me.
My Dr was quite angry with me & said that this has never happened before & someone must have actually STOLEN it... but he'll do it for me just this one time, as if I am somehow at fault.
He said regardless of who lost it, it IS MY responsibility...So, CVS then also says that NO ONE ever even tried to run this through my insurance last week, so their employee actually lied about trying to "run it through" my insurance, then told me its a controlled substance & that he can't give me back the prescription...just come back he said, and now its missing.
After over three years with my Dr & using CVS for a pharmacy, I've NEVER ONCE lost anything or given them any excuses or dishonesty whatsoever. So now I look like I'm being dishonest &/or trying to get it filled early or get a 2nd prescription. CVS employees were VERY RUDE & Inconsiderate towards my Mother & I. They've shown ZERO interest in investigating my missing prescription for a controlled substance.
To prove I'm not at fault AT ALL & also to actually help FIND this missing prescription I went to the Police immediately, but they said that CVS needs to investigate & find foul play or that a theft has truly occurred before they can even get involved at all...So how can I even Trust CVS ever again?
-They have now totally ruined my relationship with my Dr by making me seem at fault.
They've jeopardized my integrity, my flawless reputation, & ruined the years of Trust I've built between myself & my Dr & have offered ZERO interest, concern or suggestions otherwise about this situation that their employee caused.-They never even said one word, apologized or took this seriously AT ALL, as if I am dirt beneath their feet.
-I assumed they'd be very interested & concerned that they lost a controlled substance prescription & that their employee Totally Lied about trying to fill it & now it has disappeared...as they can easily verify by video surveillance that I did in fact drop it off & see the day-& minute, that it entered the hands of their employee, yet they've shown ZERO concern whatsoever & act as if I'm just a dishonest customer, when in fact this is entirely their fault.
Comments:
Posted by Andrea13 on 2010-12-15:
Did your doctor tell you he gave it to you a few days early, or is that what the pharmacy told you?
Because, I'm sure my doctor would let me know something like that, and I would hang on the prescription, or, at least follow up with him to make sure that's what he meant.
Because, I'm sure my doctor would let me know something like that, and I would hang on the prescription, or, at least follow up with him to make sure that's what he meant.
Posted by tnchuck100 on 2010-12-15:
Based on the information you have given here it would seem highly likely this was a CVS employee theft. Was this controlled substance one that would have been easily sold on the street? If it was the theft angle moves way up on the probability scale.
I would definitely NEVER trust that pharmacy again. It is sad that there is virtually no way to prove you gave them the prescription.
Next time you turn in a prescription such as this make 'em sign for it!
I would definitely NEVER trust that pharmacy again. It is sad that there is virtually no way to prove you gave them the prescription.
Next time you turn in a prescription such as this make 'em sign for it!
Posted by Mrs. V on 2010-12-15:
Request the video from the pharmacy for that day and time.
And get a new Doctor. I would NEVER trust a Doctor that treated me in that way.
And get a new Doctor. I would NEVER trust a Doctor that treated me in that way.
Posted by Venice09 on 2010-12-15:
I would fire both of them. You shouldn't be caught in the middle of this. What happened at CVS is bad enough, but I would be very upset if my doctor treated me that way.
Posted by madconsumer on 2010-12-15:
we can only guess what happened. we do not have the other sides of this.
my doctor has always 'called' in my prescriptions. in the last 10 years, i have only been given 1 paper script. this could all be cleared up if the doctor called the pharmacy.
my doctor has always 'called' in my prescriptions. in the last 10 years, i have only been given 1 paper script. this could all be cleared up if the doctor called the pharmacy.
Posted by Nohandle on 2010-12-15:
I take few drugs but have found it's best to make certain a script can be refilled at that time. I won't drop one off period until I'm certain it goes through my insurance. Mine might not be a controlled substance as such but I still have to have a script to get the meds.
If this ever happens to you at any pharmacy and you are told it will be a week before you are eligible to pick it up, PLEASE take the script on back home. Incompetence, employee theft, general unconcern tells me to go elsewhere in the future. As far as the doctor goes, I will leave that up to speculation.
If this ever happens to you at any pharmacy and you are told it will be a week before you are eligible to pick it up, PLEASE take the script on back home. Incompetence, employee theft, general unconcern tells me to go elsewhere in the future. As far as the doctor goes, I will leave that up to speculation.
Posted by justcuz on 2010-12-15:
You dropped off a prescription, a week later it's missing, no prescription was filled, no insurance claim filed, nothing...and for some reason you felt the police needed to be called? Could this just be a simple case of someone lost the script since it sat there for over a week? Your review doesn't say that CVS claims to be missing inventory, so I guess I just don't understand this, what am I missing?
Posted by Venice09 on 2010-12-15:
Just, the whole thing does sound suspicious. The prescription was for a controlled substance and there was no record of the employee running it through insurance. Why would the employee say it wasn't approved if he didn't check with insurance first? He kept the prescription and then it just disappeared.
Posted by justcuz on 2010-12-15:
Call me crazy, Venice but it just sounds like the script went missing. There's no record of the insurance being billed, no script was filled in the OP's name, so the only inconvenience I see here is on the Dr who needs to call in and verify the OP didn't fill it and order a new script. I would be annoyed too, if I was the Dr, considering it's a controlled substance, they're basically having to take the OP's word for it that they didn't fill it somewhere else and are now blaming CVS for the loss. I don't get why the police needed to be involved, or how the OP's reputation has been tarnished. If CVS is missing inventory, than that means they have an employee problem and need to perform an internal investigation, and that doesn't have anything to do with the OP at all.
Posted by Venice09 on 2010-12-15:
I wouldn't have gone to the police either, but I think the OP feels like he's being accused of wrongdoing. If there was no record of contact with insurance, then why did the employee say the prescription couldn't be filled for a week and not give the prescription back? I think that's suspicious.
Posted by danny54 on 2010-12-15:
First, is the way the dr. treated the OP typical for the way he/she (the dr.) treats patients? Typically, I don't speak with the dr. if I need a script filled. It's all handled through the nurse.
Second, has the OP lodged a complaint with the district pharmacy manager for CVS? In the CVS I do 90% of my script business with, the district pharmacy manager's picture and contact info are posted by the front door.
IMHO, if the script was not available for another week, I would have gone back and gotten the written script back to hold onto for the week. Sure, it may be a hassle, but given what's happened in this situation, one that might be worth it.
Second, has the OP lodged a complaint with the district pharmacy manager for CVS? In the CVS I do 90% of my script business with, the district pharmacy manager's picture and contact info are posted by the front door.
IMHO, if the script was not available for another week, I would have gone back and gotten the written script back to hold onto for the week. Sure, it may be a hassle, but given what's happened in this situation, one that might be worth it.
Posted by Disaster Worker on 2010-12-16:
If a script is lost, it is a matter for the DEA. They are the issuing agency for prescriptions by doctors.
Posted by SkyeBlue28 on 2010-12-22:
As a former CVS employee, they have the ability to review the tapes. The store I worked in had AN AWESOME camera system. The playback was very clear. It wouldn't take that long to go back to the day and time frame you were there and watch the employee you dealt with. I would pursue the complaint with corporate and really quick. Write a letter certified/return receipt. Look up any applicable law and throw them in. Sound professional and knowledgeable. Put some fear into the corporate employees. They can force the store level employees to do their job. Be relentless and don't give up. Your reputation is worth it.
Posted by Venice09 on 2010-12-22:
I like your comment, SkyeBlue28. I hope the OP takes your advice.
Posted by bruce2954 on 2011-03-01:
I don't understand why the doctor gave you the prescription early, especially a controlled substance. If it was a drug that could be sold on the street, the doctor should've faxed it in to avoid this kind of problem. A written script can be stolen and used at another pharmacy and nothing would be missing from inventory.
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