Save Your Clothes, Don't Buy Whirlpool: Clothing Fatality 63+ Whirlpool Doesn't Stand Behind Product Quality
Whirlpool Duet Tumblefresh Frontloading Washer - Complaint
~UPDATE: Finally received a reply from whirlpool, in short (the way I understood it) they said that no, they will not stand behind their product and that I should be happy with the warranty covering the repairs. Never mind this washer will be useless within months of the warranty being up (just like it's useless now as we wait for them to replace 'all the guts' of it). And never mind we paid several hundred dollars in good faith of receiving a machine that would work for more then mere months and would not destroy thousands of dollars in clothing.
~UPDATE: because of what a serious problem this washer is (and I'm sure will continue to be) I contacted the whirlpool representative that contacted us through here and asked if there was any way we can return and be refunded for the washer as it's an obviously defective model and replacing the parts is only going to last a few months before we start this whole process over again destroying more clothing and shortly having to also pay out of pocket for the repairs. I will update with what we are told.~
Bought May 9th from Menards, a few months after purchase noticed clothing coming from wash holes & started keeping a tally- count is 63 articles (not including from before tally began).
Breakdown by family member-
Mom: red shirt, pink sweater, green hoodie, blue robe, green tshirt, mama pad x2, tshirt, underwear, sleep shirt, pink shirt, undershirt x2, jeans, black shirt (new never worn)
Dad: black shorts, sock, boxers x2, sleep pants, black tshirt x2, gray tshirt, striped sweater, undershirt x2
Amanda: white tshirt x2, black dress, black pants x2, shirt w/ design x2
Tristian: red turtleneck (new never worn), overalls, black pants, cat shirt, train shirt, Old Navy shirt, blue striped shirt, circo shirt, potato head shirt
Trace: blue shirt, blue pants, babylegs x3, sports romper, onsies x4, sweatshirt, boppy slipcover, goodmama fitted x3, sos fitted & insert, bumgenius insert x2, bummis cover, nubunz pocket x2
Searching the web I found this is a common revolving problem.
UPDATES (click next page to read all):
12/16/10: My Husband got the receipt printed off from Menards & called Whirlpool, they are sending someone out tomorrow; also, discovered standing water under washer & hamper from leaking.
12/17/10: Gentleman came out, washer had balled up a onsie & sock in the metal ring & the items were where water comes in & caused leak; also, ordered part- back ordered til 1/3/11. Said we can use washer while waiting, put small pieces in mesh bag to wash. When I did a load the washer started beeping mid wash cycle & stalled.
12/18/10: Husband called, they said just don't use it til they came out with the part on 1/3/11. My husband said that is more then 2 weeks of not being able to use our 7 month old washer & he didn't think the part was going to fix this issue as it doesn't sound like what the first guy talked about. Whirlpool is sending someone out Monday.
12/20/10: Came out, seems the whole inside needs to be replaced. Said he was basically ordering in the guts to the whole washer and that on Monday 2 guys would be out to replace everything because it was a 2 person job. This is a 7 month old washer!!! The only explanation is just amazingly horrible quality.
12/27/10: Parts haven't come in yet and the washer will not go at all now.
Got a phone call saying the parts are back ordered until 1/10/11
1/4/11: Parts came in (some very large boxes in our house right now taking up room) someone was suppose to come out today but they called because they hadn't scheduled enough people to do the job. Coming out Thursday (1/6/11) instead.
This washer has cost us so much in the way of replacing clothing- plus then time, money & hassle washing when it's not working. The closest laundry mat is 6 miles away- plus having little ones to deal with at the same time instead of just being home doing it. When it's working the choice is between loosing lots more money from it destroying clothes but getting to keep our routine or losing less money after paying for gas to get tho a mat (plus the added hassle taking little ones) and paying for the washing but getting to keep our clothes- even though we have a supposedly top of the line 7 month old washer at home.
Finally received an email from whirlpool 8 days later saying they would not give a refund, see update at top for more info.
"It's frustrating to buy something because a company is suppose to have quality products, just to find out that what you bought is not good quality and have it cost you so much more time and money in just months. And to find this is not a new problem, but one that's been occurring with these machines for a while- then again to find the company does not stand behind the quality of their products.
I'm sorry to hear this and am afraid we will not be customers of whirlpool or any of your related brands for life- as I can no longer trust that what we buy won't cost us hundreds of more dollars, stress and time from inferior quality. So we will never again be buying one of your products. You would have earned us as customers for life had the company stood behind it's products and dealt with an obvious quality problem by reimbursing the money we paid in good faith for a machine that would not destroy our clothing or cost us in stress and time just months after being bought. "
In case anyone wants to know, some other whirlpool owned brands (to my knowledge):
Amana, Estate, Gladiator, Insperience, Jenn-air, KitchenAid, Magic Chef, Maytag, Roper, Admiral, Econowash, Menu Master, Glenwood, Danby, Caloric, Imperial, Litton, Modern Maid, Speed Queen, Sunray, Viking ... feel free to share more you know.