RK Toyota Complaint - Ripped Off!
HAMPTON, VIRGINIA -- This is a plea for anyone not to buy a vehicle from RK Toyota. I bought my 2003 Toyota 4Runner in April of 2003. Where to begin. Well I spent 14 hours at the dealer fighting over the price of my vehicle. They wanted to add in $4k in extras, like paying for my floor mats twice, and a $1500 dealer profit, and a $400 pin stripe that wasn't on a single 4Runner there. Now to the good part. I traded in my 2002 4Runner to get the 2003. Well things worked out and my payments were to be $770/mo for 6 years, ouch! But I knew after a year I would refinance the truck so no big deal. I gave the dealer $5k down, which was stolen, because it was not used toward the neg. equity of my trade in anywhere. It was no where in the contract at all. I have also heard another story from Denbigh Toyota where RK stole $12k from a man also. Well after 3 months, and 4 turndowns by finance companies, I finally got approved by Toyota. Here is another good thing, they sold my trade in the day after I got the new truck, which is illegal till I got financed. I tried to get my truck back but couldn't. I actually was told by my sales man to hide my truck or the dealer would come and take it and I would be SOL. The sales manager even told me that if I didn't buy the truck that night he would be fired, ha! I told him to get a new job. They also promised me the Platinum Owners package for maintainance, which I never recieved. I inquired about it and was told I had to pay $600 more. No way! In the end I would have paid $63800 for a 4Runner mind you, not a Land Cruiser. They have also ripped off three of my friends. One they said they were going to give her $3600.00 for her trade in, they just tacked that money onto her loan and didn't give her a cent for her car. Another friend is paying $600/month for a Rav 4 for 5 years, what in the world is going on at this place? Shouldn't they try to make you a lifetime customer, not rip you off? If I had the money I would buy a billboard sign and tell everyone of these practices. By the way RK stands for Rip of King! Do your self a favor and save the heartache and hastle of dealing w/ RK.