Hilton Hotels Complaint - Never Again - Hilton HHonors
Member since 11/2002 it says on my card. So what! They have a wonderful system that "gives you points" when you spend good money at their hotels and then, when you don't stay for any 13 month period "taking those points away." POOF!
No emails. No reminders. POOF!
One of my favorite parts of the program is when the Hilton hotels that you do stay at do not report your stay to the system. So, you are suppose to prove to them that you stayed. Somehow my world is not devoted to keeping track of this - that's why I tell them the member number at check in or when I book the room online. Anyhow, can you tell that I am mad.
The solution ... 1) Write this complaint and post it online. 2) Do my best never to stay at a Hilton hotel again. That shouldn't be too hard. Darn, I think that they lost a good customer. Oh well ... they don't care.