Home Depot Complaint - Just another Home Depot customer service complain
We ordered a Maytag front load washer performance series. We ordered it online and patiently waited 2 weeks for delivery. It arrived as scheduled and the guys installed it. When he tried to test run it, it was dead. He told me to call my local Home Depot and let them know, which I did. Now you would think that I was pissed at the washer not working, but I wasn't. In fact, I treated it like it was just another day in paradise. I didn't get pissed until I called my local HD and told the man the problem. In the most condescending tone he could manage, told me that it wasn't his problem, that it was mine and Maytag's problem. I told him to quit talking to me like a f***ing 3 year old and that I wanted to talk to someone that cares. He didn't even have the common courtesy to put me on hold before I could hear him berate me to his co-workers. I then hung up the phone and called the HD 800 number and talked to a customer service rep, and told her the story. She called Maytag and set up a repair appointment in two days.
The repair man showed up on time and said that the circuit board was bad and maybe the motor as well. He tried to order the board from his supplier but they showed out of stock, so he ordered it from the factory. He rescheduled the repair for the following Friday (8 days later) and left. Now the delivery men took away our old but working washer and left us a brand new washer that was broke.
We waited patiently for Friday to come. On Thursday the repair company called to confirm the repair scheduled for Friday. Our hopes were high. On Friday the repair company called to tell us that the part was not in. I asked when would it be in and she said she did not know. I told her I wanted an answer by the end of that day. I did not get it.
Monday I called Maytag and asked them what the deal was? They told me that the part was back ordered till March 2011! Four months away! I told them of my displeasure, and asked them why someone could not have called and told me sooner. She had no answer, and agreed to get me another washer. It would take three more weeks. I asked them since it was going to be replaced anyway, why was I getting the run around? She told me that Home Depot should have replaced it immediately, but that they did not want to pay for the shipping of the new washer or picking up of the broken one. Maytag even reimbursed us for some of our cost we have spent at the laundry mat. At least I hope they will, as we are still waiting on the washer and the money.
Now I understand that crap happens, and that it will usually will happens to me. It is also a fact that these foreign made POS that Americans are forced to buy will never last like the good old USA made appliances of the past, but for goodness sake don't they test these things before they send them from China or Mexico.
The bottom line, I am disappointed that the washer didn't work. I am also aggravated that we have had to drag our laundry to the mat for the past two weeks and for at least three more. My real complaint is with Home Depot's customer service or should I say the lack there of. The fact is Home Depot took my money and sold me a defective washer, and then did nothing to correct the problem. They did not offer to replace it or to refund my money so I could purchase another. We have been without a washer as well as hundreds of dollars, and all I got from HD was,”Oh Well!” Home Depot does not care about its customers. Period! Don't take my word for it check out this site as well as others, and YouTube. I thought I was an informed customer. For weeks I researched different washers. I read all the reviews, but I didn't research the store. I never thought to. You need to. And for heaven’s sake stay away from Home Depot!
Ps. I tried to post a review of the washer three times on HD site. I followed the rules to the letter, and all three times it was rejected. It seems that Home Depot won’t even play by their own rules. Imagine that….