GetWWA or World Wide Auto Compliment - Good Company - Would Buy From Them Again
WEST VALLEY CITY, UTAH -- I have read some troubling reviews on this site and on ripoff report about World Wide Auto located in Utah, California, and Colorado.
Below is my experience with the company.
I say a listing on eBay for an Infiniti M35 2006. I was purposely searching for SALVAGE cars and had some idea that in addition to the cost of the car I would be paying for repairs.
The auction ended and my first and second offers were refused. I looked on their Web site getwwa.com as well as 1stsalvageauto.com (why they need two I don't know, perhaps one is for California only or two companies are working as one).
I saw the car I wanted listed on their website. I called and put in an offer which was countered by an offer of $200 more. Looking back I wish I would have held firm to my offer...but it wasn't a big difference in price.
As I was looking at the pictures the car was a front end collision. Damage to bumper, radiator core, headlights, bumper support, hood, fender. I asked for more pictures and the person was nice enough to take some new pictures.
Here is where you need to work a different angle. I had already put down my $1,000 deposit (non-refundable so make sure you REALLY want the car). As I was asking for pictures and questions the guy I was working with seemed to get irritated like he had better things to do. This is at their LA, California office. Better to NOT pay first and ask all your questions and have the pictures taken of where you want to see damage. I don't think they like doing this but it is your money so you should make sure you ask for what you want, if they seem irritated call their Utah office and you will get better results. I think they deal more with body shops than individuals and the shops just want the cars, as an individual I was more concerned with my repair costs.
I had asked for pictures of where the damage was, and that is where they got it wrong, most of these places don't want to give you a picture (detailed) of the damage. But be persistent so you know how much you will need to repair. In my case I had budgeted for $2000 and I am going to need to pay $3,500 because the front driver fender wasn't working and the seatbelts are busted. Two things I think they could have told me about.
NOTE: If the airbags are deployed then in most newer cars the seatbelts lock and need to be replaced. I did not know this. Also, check your state if you need to have airbags in TX as far as I know you do not. I will let mine go unrepaired for a few more months due to my higher repair costs.
Another item I didn't know was busted was the radiator core support. If the front is hit pretty good then you need to replace this part as well, it runs about $500.
I contacted the Utah office (corporate) many times and the people there are AWESOME! Very friendly and I always spoke to a PERSON. The financial transaction went smoothly.
After the funds were cleared I found someone to transport the car for $600.
NOTE: The company might tell you they can ship for less, it is not a LIE, it is just how long do you want your car to sit. Ignorant people will think it is WWA's fault. It is dependent on the DRIVER who picks up your car. IF they want to ship your car for $400 they will do it BUT if someone is going to pay them $600 and they have room for only one more car...you got it right, your car will sit at the car dealer lot. So, be realistic on your time frame. If you have months that you can wait then low ball the shipping offer, if you want it that week you need to pay at least $600 to go to TX a little bit less and more depending on your location. I used 1st Ones 2 Leap and they were GREAT, would have them ship again. These ppl are brokers and put your shipping price on a dispatch, so they get a cut. If you know a driver independent personally, you may be able to get it less than what I paid.
NOTE: I asked WWA in California to wrap the front so it didn't get water damage on the way over...they refused. So again, they need to work on their customer service. Would have been a small thing to do for a customer.
I got my car within 2 weeks from my initial down payment. I have all the parts ordered (try www.car-part.com or primeparts.com or partsbin.com) I will be rebuilding over the Holidays. No frame damage so that is good.
In closing, it is usually better to go in person to see a vehicle that way you can assess full damage. But, in this age on online deals I took a chance and it turned out very well. My car retails for $22,500 with all the options that it has and I will end up paying $13,500 after the repairs are done. Almost $9,000 savings...in my book that is a good deal.
This company is NOT NOT NOT a scam, they are not liars. If you really want a car I suggest asking for SPECIFIC pictures before down payment. IF they are rude call their UTAH office. This company ships hundreds of cars a month. Their corporate office is AWESOME! Overall I had a good experience and learned a few lessons about repairs. I would buy a salvage car from these guys again.
Whoever complains about repair costs or damages they had to pay must not be too bright...these cars are SALVAGE, typically insurance estimated that the repairs would cost more than the car or some percentage of the cars present value ~70-80%. They have to pay dealer (stealer) prices so their repair cost way more. Anyone that bashes World Wide Auto must not have done their due diligence. I had no problems.
One thing they need to do better is get better CAMERAS, that complaint I do agree with other posters. They need to take BIGGER and BETTER pictures. Could be part of their way to make the cars look better but...not really a scam, just trying to put a pretty face on an ugly girl.
NOTE: My car started and lot drove. "Lot Drive" can be tricky wording in the salvage world, some companies it means it can go forward and backward 6 inches. With these guys they actually drive it about 15 mph around the lot. My car drives fine, no warning lights except the airbag and no steering or transmission issues.
Everyone's mileage may vary BUT my experience was Excellent.
Front end Infiniti Purchased from World Wide Auto