Best Buy Complaint - Dishwasher runaround
WILLOW GROVE, PENNSYLVANIA -- Where do I start? I never believed I would have such a bad experience buying a dishwasher at Best Buy. I went to their store in Willow Grove, PA last October and bought a dishwasher. It was a Frigidaire. Less than a month after they delivered and installed it, the motor burned out. I called them, and they scheduled a repairman, who took a week to come. He fiddled around with it for 5 minutes and said it was fixed. Two nights later, I had the dishwasher running and smoke started coming out of it. This was the day before Thanksgiving, and we had 20 people coming for dinner. I couldn't wait for the Best Buy repairman to schedule me, so I called a local repair guy and paid $150. He said the dishwasher could have burned my house down. I called Best Buy and asked for a replacement, and they said I had to call Frigidaire to get permission to replace it.
Frigidaire was closed for the Thanksgiving holiday. When I got ahold of somebody on the following Monday, Frigidaire asked for proof that the dishwasher was defective. I had to get my repair guy to fax them a letter. Then they took a week to make their decision. Finally, they said okay, we'll give you a replacement. I then had to go back to Best Buy, and the people in the store knew nothing about any of this. They had to call Frigidaire and get them to fax their permission. Then I picked out another model, and scheduled a delivery. When the delivery came, 4 days later, the delivery guys said the dishwasher wouldn't fit under my counter. It was too big.
I had to go back to the store and get a different model, and fight with the customer service people about this. Then, when they agreed, I had to order the model and wait for the delivery. By this time it's mid-December, and I've been without a dishwasher for almost a month. The delivery guys don't show up on the day they were supposed to, so I call the warehouse. The warehouse doesn't have a record of my order. They reschedule for a Saturday delivery, because we're having a Christmas party and we need the dishwasher. The truck shows up on Saturday morning, and the driver, a Russian guy, says he's not authorized to install the new dishwasher. My wife freaks out and starts screaming at him. We have 50 people coming for the party that night.
We end up calling the local repair guy, and he comes and installs the new dishwasher for another $150. Meanwhile, the truck driver says he's not authorized to take the old dishwasher, so we have to keep the old one in our garage for a week, till I straighten it out with Best Buy, and they agree to take it.
The result is that I was without a dishwasher for a family of six for 5 weeks, and I had to pay $300 for repairs and installation when I'm the one who got screwed by Best Buy. They sold me a defective product, then made me go back to the manufacturer to get a replacement, then put me through hell with their incompetent delivery service. Did they offer to pay the $300? No. Will I ever use Best Buy again? No. And I'm telling everyone I know not to use them.
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