Idea Village-SOAP Magic Complaint - Clerk not advising return of shipping charges/fees ($50.00)
Went to cancel shipping of item, first of all the Internet add said 19.99 per unit as did the TV add, with the extra unit free, just pay shipping charges. This totaled 35.97. Wanted to purchase 2 sets. 2 times 35.97=71.94. OK I new this. When total came up it was calculated to $122.86 with no option to back up or cancel,,,it was already placed as an order. Called immediately the toll number after 12 minutes of waiting the clerk responded, Clerk ID# 2046069 you will have to call back tomorrow as the order was already placed. Called back the following day Saturday, and -recording says open Monday through Friday. Called Monday the clerk tells me no problem we can cancel with-no statement or indication of shipping/fees not being returned. This is my complaint and have forwarded a copy of this to the Better Business Bureau for action.