Idea Village-SOAP Magic Complaint - Clerk not advising return of shipping charges/fees ($50.00)

Review by rickybergin on 2010-12-16
Went to cancel shipping of item, first of all the Internet add said 19.99 per unit as did the TV add, with the extra unit free, just pay shipping charges. This totaled 35.97. Wanted to purchase 2 sets. 2 times 35.97=71.94. OK I new this. When total came up it was calculated to $122.86 with no option to back up or cancel,,,it was already placed as an order. Called immediately the toll number after 12 minutes of waiting the clerk responded, Clerk ID# 2046069 you will have to call back tomorrow as the order was already placed. Called back the following day Saturday, and -recording says open Monday through Friday. Called Monday the clerk tells me no problem we can cancel with-no statement or indication of shipping/fees not being returned. This is my complaint and have forwarded a copy of this to the Better Business Bureau for action.
Comments:5 Replies - Latest reply on 2010-12-17
Posted by Anonymous on 2010-12-16:
Something doesn't add up here. Two sets at $19.99 each totals $39.98, not $35.97. Four sets would total $79.96 plus $42.90 S&H charges which would then get you to the grand finale total of $122.86. One of us is very confused. Why do I get the feeling it is me?
Posted by momsey on 2010-12-16:
ript, the first set is $19.99, plus S&H. You get a free set with the order of the first one, you just have to pay S&H. So, I'm guessing S&H cost $7.99 per unit.

rickybergin, did they tell you what the extra $50.92 was for?
Posted by Anonymous on 2010-12-16:
Thanks momsey, I was getting a headache there for a minute.
Posted by T on 2010-12-16:
You posted an update separately that THIS ISSUE HAS BEEN RESOLVED.
Posted by rickybergin on 2010-12-17:
For the second time the issue with ideavillage has been satisified...Lets let it rest unless you have justfication for another incident.

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