Hughesnet Complaint - Hughesnet won't install my dish
GERMANTOWN, MARYLAND -- If you're thinking of using Hughesnet as your internet provider, consider it thoroughly first. I signed up for Hughesnet with the plans of purchasing the equipment instead of leasing. A company called Digistar Genesis contracts out to Hughesnet for the installation of the dish. For one whole month I was taken for a ride. Every time Digistar Genesis promised faithfully that first thing in the morning they would be here to install my dish, they would not come. Then later in the day someone would call and ask, "Would you like us to schedule you for installation of your dish?" I would say, "I'm scheduled for today." Then they would say, "You're not on the list." This went on for a whole month. It was so frustrating and so st stressful. They would come up with one excuse after another for not coming. If they said they would be here, I could count on their NOT coming. One of the most common excuses was that they didn't have any poles. Because I live in a mobile home and there is only one spot in my yard where the beam could come through, I could not have it installed on my roof. Afer a month, I finally geve up and went back to dialup.
I am aware that Digistar Genesis is not Hughesnet but a contractor, Hughesnet is ultimately responsible. I would really like to know just why they did not want to install my Hughesnet dish.
Rissa Rose...Waverly, Ohio
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