AT&T Long Distance USA Complaint - Bogus Charges
CARNEYS POINT, NEW JERSEY -- Someone from a prison has been calling my house collect in error. We do not accept these calls, instead we hang up.
AT&T has sent bills for reflecting these calls are one minute long. Upon spaaking with one represetative, explaining that this is a billing error, I've been placed on hold. The next person to pick up is never the first person I spoke with, so I explain the situation again (and again).
A call from their collections department got me back to several more customer service representatives. In response to my explanation of these unwanted calls, I explained once we would hear the opertor and then the person speak, we would hang up, the first reoresentative stated that the caller does not say anything until the call is acepted. I explained that this caller, apparently in frustration, surpassed saying his name and would say "Shaneeka pick up the phone!", which made her statement incorrect. I felt as if the blame was being placed on me!
Finally, after being placed on hold four times and speaking to yet more people, the final AT&T employee that I spoke with stated that we must be accepting the calls. It was at that time I pointed out that even a "I'm sorry you have the wrong number." would exceed a few seconds and requested the definitve time frame of the calls.
An offer to remove "some" of the charges was made. However, since this is not a service that I used, I don't feel it is fair for me to be obligated to pay for erroneous charges.
The last representative suggested I block collect calls. I'm not quite sure why I should have to do that to avoid bogus charges. If I used the service, I would pay for it, but I did not. If there is an emergency and one of my kids has to call collect, I want to have the option available.
I was also told by the last representative that if my voicemail had picked up the call, that would have incurred the charges. For clarification, I very specifically asked him "No one would have to accept the call?". He said unfortunately, no.
So, some guy in prison dials the wrong number, no one accepts it, but since the voicemail answers, the consumer is obligated to pay for it...... Is there something wrong here?
My father had several hundred dollars worth of charges. Seems a prisonere was charging their calls to his home phone. Keep in mind, no one was home to approve these calls.
The response to that was that it is a scam and prisoners can share a telephone number with others to make calls.
Again, because AT&T does not have safeguards (such as a real person accepting the call and/or charges), the consumer is held responsible.
I asked the AT&T representative is there a way to avoid ANY charges from this company. He stated the block would be my only option.
So, in other words, they can bill me, whether correct or not, if they so choose and not be obligated to justify those charges.
My billable time is $40.00 an hour, I'm considering sending them a bill for my time they have wasted.
I asked for the specific amount of time per call, as I am positive they are less than an entire minute. That information was not available to him.