Toys R Us Complaint - Horrible Return Policy
THIELLS, NEW YORK -- I purchased an IPod and at the time of purchase the sales clerk helped me to pick out one suitable for 7 year old grandchild. I was told that if for any reason I needed to return it, there would be no problem. I had a gift receipt and regular receipt and there were no policies or terms listed on either receipt letting me know that if I opened the package it can not be returned. I only took off the plastic wrap so that my grandchild could see it easily and her parents felt that this particular Ipod was not appropriate for her age so I brought it back to the store where they refused to refund the money. I was all prepared to purchase another one but the attitude of everyone involved including the corporate office was not acceptable. I spend lots of money in this store as I have 4 grandchildren but my grandchildren will no longer be a toysrus kid. What a shame that a customer should be treated this way.