USAA Complaint - Disappointed with USAA
SAN ANTONIO, TEXAS -- I had always heard good things about USAA but boy were we surprised when we actually had to deal with them personally. First, during this ordeal, they have never once made an attempt to contact us. We always have to call them. Talk to a different person each time. When I asked to speak to a supervisor, I was put on hold for 30 minutes and finally had to hang up as I was at work. I had to provide the police report, trying to speed up the process because they were unable to contact their insured "member". I have to pay at my expense to overnight paperwork to them. Always takes 2-3 days to process paperwork into their system, that's if they don't lose it and request that we send it again. Took three different attempts to get the tow truck driver here to tow away our totaled vehicle. I was lied to twice and told that the check was issued. Then, when WE call again to verify we are informed that their is yet another delay, another form, another reason why it still hasn't been issued. Last time they told us that they issued the check, I asked for a copy as proof, they sent me a copy of a blank check. No date, No dollar amount, no nothing. These stall tactics have been going on for 3 weeks now with no end in sight. In the meantime, I am without my vehicle and all I have to show for it is a car payment due for a car USAA now has in their possession but won't pay for. What a disgrace to the good name of our service men and women who they claim to serve!