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Hobby Lobby Complaint - H*llHole - Retail
Retail - Complaint
ORLANDO, FLORIDA -- First and foremost, this company treats its employees like DIRT! This is first and foremost. I have worked for this Jesusy company and can tell you that the only people left for customer service in the long run are morons. These are the people that are hired after all the hard work of setting one of these "christian' stores up. They hire the most idiotic people to run the store along with working in the store, because no one else will put up with the BS of the store. The bottom line here is that the reason the Managers and employees are the way they are is because the company is so screwed up in its own demise, it is most likely destined to fail in the long run. The 10 step process of returning an item for this store is so ridiculous in the year of 2010 it is beyond comprehension. So, of course the employees are going to be rude, they are either worked to death here, or are new hires with little to no retail experience. Their cash register system is so freaking antiquated for 2010 it is beyond anyone's comprehension. I would not step foot inside one EVER again, I will get my stuff online first before I go inside this store again. BTW--Opening up one of these store is a 3 week straight process. I mean 3 weeks straight. NO BREAKS! and a one hour lunch every day working 12-16 hour shifts everyday. The breaks supposedly are only 15 minutes twice a day. I am surprised the employees are not fed bread and water during these "H*ll" weeks! Half the people are fired almost immediately after the setup of the store, for stupid reasons. The rest are hand picked from the managers so the ones left after a year are going to be brand new people and the angry store employees who have no businees in retail or don't care about retail anymore!
Comments:
Posted by whocares91 on 2010-12-17:
I didn't know they are "a Christian Store"
Posted by tnchuck100 on 2010-12-17:
A lot of words. But no REAL information.
"treats its employees like DIRT!" - How?
"the company is so screwed up" - How?
"10 step process of returning an item" - What process?
"cash register system is so freaking antiquated" - How?
"fired ... for stupid reasons." - What reasons?
Without more information this is just a baseless rant.
Admin: You need a "Content Rating:" of "Insufficient Information" It would be applicable in this case.
"treats its employees like DIRT!" - How?
"the company is so screwed up" - How?
"10 step process of returning an item" - What process?
"cash register system is so freaking antiquated" - How?
"fired ... for stupid reasons." - What reasons?
Without more information this is just a baseless rant.
Admin: You need a "Content Rating:" of "Insufficient Information" It would be applicable in this case.
Posted by Alain on 2010-12-17:
Gotta agree with Chuck. I looked at the website. It seems like a store and not anything more.
Posted by clutzycook on 2010-12-17:
All I have to say is, huh?
Posted by Prince-Caesar on 2010-12-17:
I suggest this OP find another line of work. Retail is pretty much like this on a normal basis.
Posted by trmn8r on 2010-12-17:
My guess is that setting up a retail store would be at *least* 3 weeks of h$ll.
I find some interesting parallels between this story and Christianity, aside from the h$ll reference. The store is destined to fail in the long run. Someone attending the stoning probably felt the same about Jesus. They got that wrong, by all accounts. It sounds like you should be a saint to put up with the bs - check. Some of the employees are worked to death - check.
The only disparity I see is that Hobby Lobby takes THREE weeks to get everything on order.
I find some interesting parallels between this story and Christianity, aside from the h$ll reference. The store is destined to fail in the long run. Someone attending the stoning probably felt the same about Jesus. They got that wrong, by all accounts. It sounds like you should be a saint to put up with the bs - check. Some of the employees are worked to death - check.
The only disparity I see is that Hobby Lobby takes THREE weeks to get everything on order.
Posted by GenuineNerd on 2010-12-17:
Hobby Lobby is one of few big-box retailers that close their stores on Sundays, because of the corporation's Christian beliefs. Chick-Fil-A is also Christian-owned, and are closed Sundays as well.
Posted by madconsumer on 2010-12-17:
very helpful.
Posted by RedDazes on 2011-01-12:
I would like to say as an employee of Hobby Lobby. I think you sound like someone who was fired and is bitter about it. Perhaps the store I work in is run differently from where you lived and thus I have had a different experience than you.
"treats its employees like DIRT!" - Not true at all... I have been treated better by this company than any other retail store I have ever worked at. They take consideration for my personal life, pay me well, make sure I have time off, my manager gives me and my fiance(who also works there) as much time off or similar shifts as she can.
"the company is so screwed up" - The company is run on a very strict set of rules. It seems confusing but if you work there for more than a few months everything makes since.
"10 step process of returning an item" - The return process is no longer than most places, the items have to be rung in, the customers ID must be entered, a CSM must approve the transaction. Tada.done.
"cash register system is so freaking antiquated" This I am with you on. Everything must be hand keyed because David Green (the owner and founder) believes that it brings us closer to the customers...might I suggest reading his book, it explains it all very well.
"fired ... for stupid reasons." I don't know about this, as I said, I work at a different location in a different state. I do know that from the get go when we did store set they told us flat out on day one "We will only be keeping 25-30 of you after the set is over"
Forgive me if I seem a bit rude. But the fact of the matter is that I love working for this company, they treat me amazing and I enjoy my job ((also full time and benefits help)) I'm not even Christian and I enjoy it.
Sorry you had such a bad experience though :(
"treats its employees like DIRT!" - Not true at all... I have been treated better by this company than any other retail store I have ever worked at. They take consideration for my personal life, pay me well, make sure I have time off, my manager gives me and my fiance(who also works there) as much time off or similar shifts as she can.
"the company is so screwed up" - The company is run on a very strict set of rules. It seems confusing but if you work there for more than a few months everything makes since.
"10 step process of returning an item" - The return process is no longer than most places, the items have to be rung in, the customers ID must be entered, a CSM must approve the transaction. Tada.done.
"cash register system is so freaking antiquated" This I am with you on. Everything must be hand keyed because David Green (the owner and founder) believes that it brings us closer to the customers...might I suggest reading his book, it explains it all very well.
"fired ... for stupid reasons." I don't know about this, as I said, I work at a different location in a different state. I do know that from the get go when we did store set they told us flat out on day one "We will only be keeping 25-30 of you after the set is over"
Forgive me if I seem a bit rude. But the fact of the matter is that I love working for this company, they treat me amazing and I enjoy my job ((also full time and benefits help)) I'm not even Christian and I enjoy it.
Sorry you had such a bad experience though :(
Posted by MCMom on 2013-05-17:
My return wasn't bad in 2013, but checking out was a beast. They don't use a UPC/beeper system. They use a touch screen and enter every number/group/category by hand. It took forever!
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