Feather River Doors Complaint - Disappointed
Despite reading the reviews posted here, we decided to order 3 Feather River Interior Doors from Home Depot in Fall 2010 because I really liked their privacy glass MultiSquare pattern. We ordered two doors primed white that had the MultiSquare Privacy Glass and a primed white bifold door that had matching glass on the top half of the bifold. We discussed the negative reviews extensively with the door salesmen at our local store. They promised to check out the doors before they released the doors to the installers.
After several weeks the doors were brought to our house by the installer who installed the bifold doors in the bathroom first. We assumed the Home Depot door people had checked them first. On the bifold door, there was caulking on the glass that the installers were afraid to remove because it might remove some of the frosting on the glass. There were a few problems with the glass but we were willing to overlook it as I really liked the glass pattern. We decided to look at the full length glass doors outside before proceeding. How disappointing. Big swirls on the glass, damaged and so visible on both doors! The doors just had cardboard around the edges so it was very easy to see the damages. Home Depot never looked at the doors. We could not install these doors and called the Manager at Home Depot. Home Depot said we could reject the doors and eventually gave us a credit on our card for the doors. What a waste of our time and the installers. They had to reinstall our old linen closet door. Our Home Depot does not look at your doors at the store and depends on you to accept or reject doors at your house!
These doors were suppose to be installed before our bathroom was tiled. We had to just go with the doors we had and will have to find other doors to install after-which is not what we wanted. We were fooled by how nice the doors look in the catalog and what was hanging in the store display. It was a waste of our time ordering them and staying home to have them installed-we have nothing to show for it but aggravation.
Company Response on 12/20/2010:
Hi, This is Bobbi from Feather River Door Customer Service. We’re sorry to hear about your experience and would like to work with you to resolve this issue. Please contact us at email@example.com. We hope to hear from you.
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