T-Mobile Complaint - Promised Credit not on bill and awful customer service
On November 6, 2010 I was told that my account was going to be credited for minutes charged in one of my 5 lines. Now all the lines have unlimited minutes. Today I got my new bill and there was no credit on it. I called and talked with Andrea, employee number 3014245 who is one of the worst customer service person I have dealt with. She was almost insulting. Not only I didn't get the credit but she question my credibility.
She refused to let me talk to a supervisor.