Fairlane Ford Complaint - Ripoff - Auto Service

Review by du on 2010-12-17
DEARBORN, MICHIGAN -- I dropped my 2003 Focus off at Fairlane ford, because my 'check engine light ' was on. I was charged $140.00 for diagnosis. Yes, the same kind you get from auto works for free. The problem was it was an unknown code. One Ford must get frequently, on this model. They charged me 62 dollars to replace a worn wire. Two hundred dollars for ten cents worth of wire and fifteen minutes of work. I also, asked them to check my remote starter which, they installed three years prior.

They wanted to charge me seventy-two dollars for the repair. I said no. I ended up changing the battery In the remote actuator and that solved the problem. Fairlane Ford has lost a customer so to may have Ford.
Comments:2 Replies - Latest reply on 2010-12-17
Posted by getoverit on 2010-12-17:
Those lights seem to give false positives more often that not.

I had a "check coolant" light saty on for about a year. I did keep an eye on the coolant and it always looked fine. I wasn't about to mention it to the dealership, or the shop where I took my car for work (it's pretty much an invitation for them to charge you a pantload for doing nothing).

Sure enough, after I took the car in for regular maintenance, the light was off.

It's too bad. You can't trust the lights and you can't trust the dealers either.
Posted by T on 2010-12-17:
You essentially gave them authorization to give you the standard working over. This is what dealerships live for.

Yes, a diagnosis at a dealer can cost $90 and more. OBDII has standard codes that auto shops (and you) can read, but also manufacturer-specific codes.

It's a shame, but your experience is pretty much standard.

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