Apple Computer Inc Complaint - Service Apple Computers
An Apple system was purchased for our son who has special needs - is very smart and has great oral communications. One of the products that was purchased seems to be defective. We spent all day on the phone with various Apple service people. One of them would not call him back - basically tyold him to try and load the software again. One of the techs refused to speak with my son even though my son was the person who started the call (my son is very polite - I am very frustrated and not as polite).
Apple basically told us that we could not return the product. They would not send out a new product. We were told that even though the product was purchased directly through Apple I should contact someone else to try and get the product fixed or get a new product.
We spent from 9 in the morning until about 5 in the afternoon - a lot of the time on hold and did not get anything done.
I asked to speak to the tech"s (Preston was his name) supervisopr He asked me if I was going to complain about him. He refused to let me speak to a supervisor. This is the same tech who would not speak with my son even though my son was the person who started the phone call.
I was surprised at how bad the service from Apple was. Never would have purchased Apple if I had know how things worked. (I have always had Windows and service through them is great!)
We do not have an email address as the one the tech gave him does not work
This is the phone number that we were given 877-416-4271 ext 2408 this lady was nice but didn