GEXA ENERGY HOUSTON TEXAS Complaint - DO NOT DO BUSINESS WITH GEXA ENERGY
HOUSTON, TEXAS -- I dont know where to start. In Texas you have the choice of choosing what electric providers you want and there are at least 12 or more.With the opportunty of doing that along comes unregulated rules and unfair practices. I chose GEXA ENERGY from alist of providers on a website to become my Commercial Business provider. After a couple of months I decided to go with them as my resident provider and they told me that since your a commercial customer we are going to "WAIVE" the deposit for your resident account.My apartment management informed about 30 days after I signed up with GEXA that I did not transfer my electric and that I was in violation of my lease. I called GEXA and they state that it requires deposit I explained to look at the notes and was told that I didnt need a deposit. They said thay would take care of it. GUESS WHAT! They didnt. I receive a bill from the Apartments saying I need to transfer service again. By this time Im really mad and the hold time on the phone with this company is horrible,I have even called early in the morning and the recording says we are extremely busy please hold...instead it should say "due to the small number of call advisors available your hold time could be 30 minutes or longer" GIVE ME A BREAK....liars.I know this is long but it was a real bad mistake doing business with them.They finally hooked me up. So I moved and had outstanding bill with them so they decided to transfer the remaining balnce to my commercial account.I AM NOW ON BLOOD PRESSURE MEDICATION thanks to GEXA ENERGY. I went thru the roof and filed several PUC Public utility Compliants agains them. We will remove your resident balance from your commercial only for it to appear again.Long story short. I eventually cancelled the commercial account and decided to pay monthy and without notice it went to NCO Financial Collections and appears on my credit report.NO NOTICE....NOTHING,even after paying them monthly payments.Do you think they would have had the decency to send me a notice that partial payments are not accepted and we will send it to collections. I have since paid the balance to GEXA and sent the NCO Financial a verification of debt letter. All I have to say is that companies are out to ruin your credit life and they could care less how they effect you.I have taken the steps to get all this behind me.Their are actually more incidents of unethical behavior on there part that I did not post here but you can only imagine.BE AWARE OF GEXA ENERGY HOUSTON TEXAS AND NCO FINANCIAL.